Web Portal Analysis

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INF11101 Web Enabled Business

"To what extent are the main cities of Scotland applying quality levels of e-Government portals in their web portals to achieve an effective and efficient communication with their citizens?"

Course Work 1 - Web Portal Analysis

Module Title: Module Leader: Professor: Author: Date: Document: Word Count

Web Enabled Business Dr Colin Smith Peter Cruickshank 40071409 24/02/2012 Course Work 1 - Web Portal Analysis 2008

Web Enabled Business Course Work 1 - Web Portal Analysis

INF11101

CONTENTS
INTRODUCTION LITERATURE REVIEW
What is a Portal? Portal definition ......................................................................................................................... 5 General Portal Classification .................................................................................................. 6 Quality Models for General Portals Customized Quality Model

RESEARCH APPROACH
Research question Analysis Tool Development Sample selection

DATA ANALYSIS CONCLUSION
Recommendations Critical reflection

REFERENCES
Books Journals

BIBLIOGRAPHY

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Web Enabled Business Course Work 1 - Web Portal Analysis

INF11101

Journals

ANNEXES
Annex A – Customized quality model Annex B – http://www.aberdeencity.gov.uk Annex C – http://www.edinburgh.gov.uk Annex D – http://www.glasgow.gov.uk Annex E – http://uptime.netcraft.com Annex F – http://whois.domaintools.com Aberdeen ................................................................................................................................. 22 Edinburgh................................................................................................................................. 23 Glasgow ................................................................................................................................... 24 Annex G – Alexa ranking and typical visitor behaviour http://www.aberdeencity.gov.uk ........................................................................................... 25 http://www.edinburgh.gov.uk ................................................................................................ 25 http://www.glasgow.gov.uk.................................................................................................... 25 Annex H – Classification carried out by Liu

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Web Enabled Business Course Work 1 - Web Portal Analysis

INF11101

INTRODUCTION
In today’s world, the amount of services offered through the Internet is increasing every day. One of the mechanisms that has grown rapidly and enables us to offer services to Internet users are the so-called web portals (Mahdavi, Shepherd & Benatallah, 2004). Nowadays, web portals have a substantial presence on the Internet. Overall, they can be aimed at business or at general use, and at the same time, they can be public or private (Liu, Du & Tsai, 2009, p. 52). Although the web portals’ design can largely vary from one organisation to another, all of them provide a single userinterface to different sources (suppliers) (Mahdavi et al., 2004). Government portals form part of the web portals of general use, design for public use, therefore, general public can access to them, and in turn, these web portals have the aim to distribute a widely range of information (Liu et al., 2009, p. 52). Government sites have become an important tool that allow governments to provide public service to the general public (Yuan & Zhongling, 2010, p. 2076). It is of paramount importance that government portals are designed for the user, in order to improve user satisfaction and enhance their use by the general public and always taking into account the factors that allow us to determine the quality of a portal web of general use: usability, privacy, security, adequacy of information and appearance (Liu et al., 2009).

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