Timken Company Case Studt

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“The knowledge that the Microsoft Services team brought to the table, plus their willingness to work with us, was all very critical to the success of the project.”

Gordon East, IT Manager, Timken

Business Needs
Timken, a 109-year-old company, is a longtime leader in the production of antifriction bearings and specialty steel. The company began as a carriage maker before the advent of the mass production of automobiles and now has offices in 27 countries and 25,000 employees. Timken competes in a global marketplace that requires companies to adapt to ever-changing financial conditions.

Executives at Timken were anxious to rebuild the company’s entire portal to improve the efficiency of diverse, global content management. The strategic goals included relaunching its customer-facing Web site and creating an enterprisewide horizontal portal featuring a collaborative, real-time environment for its global workforce. They selected Microsoft® Office SharePoint® Server 2007 as the company’s portal solution and SAP as its enterprise resource planning solution.

But, the Timken in-house IT staff needed help. Since Office SharePoint Server 2007 was new to the market and to Timken, the IT team lacked architecture knowledge and the development skills necessary to implement Office SharePoint Server 2007, especially given the scope and complexity of the company’s unique deployment challenges. Although the IT staff was skilled at Web development, it had little knowledge of the Microsoft .NET Framework and how to implement Office SharePoint Server 2007.

For Timken, the tactical goal of the project was to make Office SharePoint Server 2007 the solution for its Internet-facing Web site first. Following this initiative, Timken would replace its intranet with Office SharePoint 2007 and provide a way for light ERP users to interact with the company’s SAP platform by developing Office Business Applications (OBAs) for the new portal. Timken chose the Enterprise Portal and

Collaboration Technology Planning service for the safe implementation of Office SharePoint Server 2007.

With the Enterprise Portal and Collaboration Technology Planning service, Timken IT staff received expert technical support from Microsoft Services. The IT staff was provided with the necessary details for the implementation, including the following: Architectural overview of the design

Server infrastructure analysis and recommendations
User load and activity estimation
Review of existing document management and workflow processes Taxonomy design and information architecture
Workstation infrastructure analysis and recommendation
Security requirements analysis for enterprise portal and collaboration Capacity planning

The offering provided Timken with an implementation architect and an engagement manager from Microsoft Services. To assist in revamping the portal for Timken, Microsoft Gold Certified Partner ProSource Solutions augmented the IT talent pool. The ProSource staff developed the customer Web site, created the portal, and developed the OBAs.

“Microsoft Services was involved in every step of implementing Office SharePoint Server 2007 at Timken. The company was thrilled to have a visionary there from Microsoft Services who would work through the process with them from beginning to end,” says Liz Dunn, Account Manager at Microsoft, who was on hand to make certain those services were properly delivered to Timken.

Timken used the wealth of technical knowledge provided by expert consultants from Microsoft Services through the Enterprise Portal and Collaboration Technology Planning service. For Timken, the Enterprise Portal and Collaboration Technology Planning service was crucial to the successful implementation of Office SharePoint Server 2007.

“The Microsoft Services team brought the right kind of talent and the right level of resources to implement Office SharePoint 2007,” says Scott White, Director of Strategy at...
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