The Modern Organization in a Global, Web-Based Environment

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CHAPTER 1: The Modern Organization in the Global, Web-Based Environment

Chapter Overview

1.1Business Processes and Business Process Management
1.2Information Systems: Concepts and Definitions
1.3The Global Web-Based Platform
1.4Business Pressures, Organizational Responses, and It Support 1.5Why are Information Systems Important to Me?
1.6The Plan of the Book

Teaching Tips and Strategies

It is necessary for students to learn the basic terms that define the foundation of Management Information Systems but students will often find this task boring or uneventful. Students often fail to see the importance of Management Information Systems (MIS) and how it relates to them. In order to involve students in the class, it is vital to let them know what is in it for them. This should be done early to engage the students from the beginning. You may want to find out each student’s major course of study and show them how MIS knowledge can enhance their major and their chosen careers. Knowing each student’s major and career goals will help you tailor examples, classroom assignments and discussion to the interests of the students. Point out the end of the chapter “What’s In It For Me” section so that students know there are links to each major for each chapter.

Explaining how MIS has affected businesses as well as workers alike helps to get students interested in this class. It helps students to understand the importance when they are told stories of how computers have evolved and how MIS and DSS applications have made management decision making easier and more reliable.

The importance of computer technology is underscored by examples of how companies save money by using email as another option to the postal service. Students should be introduced to the concept that IT must be paired with business processes to harness IT’s potential. IT is important to business leaders all over the world. There are salary statistics for all majors (you can get this information from USA Today’s website Salary information gets student’s attention, especially if they realize that if they are more technology savvy they will tend to make more money. This really seems to get their interest.

Review Questions

Section 1.1 – Before you go on…

1. What is a business process?

A business process is a collection of related activities that produce a product or a service of value to the organization, its business partners, and/or its customers. A process has inputs and outputs, and its activities can be measured.

2. What is business process management, and why is BPM so important to organizations?

Organizations use business process management (BPM) to support the design, analysis, implementation, management, and optimization of their business processes. Short term, BPM can help companies improve profitability by decreasing costs, improve customer satisfaction and increasing revenues. Long time, BPM can create a competitive advantage by improving organizational flexibility.

Section 1.3 - Before you go on…

1. What are the characteristics of the modern business environment?

The environment is global, massively interconnected, intensely competitive, 24/7/365, real-time, rapidly changing, and information-intensive.

2. Describe the Web-based, global platform.

This platform spans the world and is best represented by the Internet and the functionality of the World Wide Web. It enables individuals to connect, compute, communicate, collaborate, and compete everywhere, anytime and to access limitless information, services and entertainment. It allows for the exchange of knowledge, and production and sale of goods and services without concern for geography, time, distance or language barriers.

3. Describe the global, Web-based platform used by modern organizations.

The global, Web-based platform that most organizations use spans the world and is based on the...
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