United Parcel Service Incorporated was formerly known as United Parcel Service of America. The principal activities of the group are express carrier, package delivery and provision of specialized transportation and logistics services. The primary business of the group is the time-definite delivery of packages and documents throughout the United States and other countries. They have increased their mission from a company striving for excellence in the small package delivery industry to a company who enables global commerce. The company that started with a focus on transporting packages evolved in to the delivery company of choice for department stores across United States. UPS culminated to be a premier enabler of global commerce, offering a plethora of related services including small package, distribution, supply chain management, consulting and financial services. The new look UPS internet website www.ups.com and its new logo symbolizing "one company, one vision, one brand" portrays their outlook for the future. The statistics are overwhelming with an average of 12 million hits per day and logs more than 150,000 user sessions accounting for over 700,000 tracking requests. As a result, UPS employs over 4,000 technology personnel and expends some $1,200 million per year on information technology (Usinfo.state.gov, 2006). Shipping and tracking, the two package-delivery business related tabs are prominent and the resources would take the customer to a content rich page that gives information on shipping activity, all services, and rates. The Business Solutions tabs take one to the page meant for business looking to benefit from the company's supply chain management, e-commerce, and logistics expertise. The company has undergone a huge transformation from being a package delivery giant focused primarily on the US domestic market, to a global enabler of e-commerce and supply chain solutions provider. UPS divides its business into three...
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