Ups Management Structure
M8A1: Final Project: UPS
Jordan W. Montoya
Excelsior College
Abstract The United Parcel Service has been in business since 1907. Over 100 years of delivery services must be a result of a certain method of management and business that has allowed them such success over time. What type of structure do they use within the workplace to manage the flow of packages? What promotion system do they use and how does it affect employees’ commitment to work? What type of organizational design does UPS use to manage its employees? These are all questions I would like to answer in terms of UPS’ management structure to determine how they have been successful for so long.
Table of Contents …show more content…
This the department that has to perform in order for the company to be successful. These are the workers that consumers deal with on a daily basis. Planning for this department is done mostly by the Industrial Engineering department, although they can deviate from the plan as necessary. One thing the operations depart works on with planning is how many managers they think they will need in order to get the most from their hourly work force. Integrating airline, ground, and warehouse operations is key to the success of the mission of UPS. Customer service is the greatest advertising tool that UPS has, and the operations department is in control of this as they are the ones out and about working on the front lines. Finally, UPS utilizes a Human Resources department for planning that deals with hiring employees. With UPS’ vast network of employees, it is the HR department that is key to keeping these employees happy and satisfied enough to continue to work hard for the company and keep the turnover rate low. Once the IE department determines how many employees will need to be hired for peak seasons, it’s the HR department that is in charge of hiring those employees in time for the season. Planning for the HR department is integral for the happiness and productivity of …show more content…
Human resources controls the morale of the employees, while operations looks to control the efficiency and work ethic of the work force. Some control tools which UPS utilizes is the advantage of team work. One department can take an issue and pass it on to another department to work on. This allows work to remain focused on the right topic rather than dealing with something that is not commonly dealt with in that specific department.
Section III:
Jordan W. Montoya
Excelsior College
Abstract The United Parcel Service has been in business since 1907. Over 100 years of delivery services must be a result of a certain method of management and business that has allowed them such success over time. What type of structure do they use within the workplace to manage the flow of packages? What promotion system do they use and how does it affect employees’ commitment to work? What type of organizational design does UPS use to manage its employees? These are all questions I would like to answer in terms of UPS’ management structure to determine how they have been successful for so long.
Table of Contents …show more content…
This the department that has to perform in order for the company to be successful. These are the workers that consumers deal with on a daily basis. Planning for this department is done mostly by the Industrial Engineering department, although they can deviate from the plan as necessary. One thing the operations depart works on with planning is how many managers they think they will need in order to get the most from their hourly work force. Integrating airline, ground, and warehouse operations is key to the success of the mission of UPS. Customer service is the greatest advertising tool that UPS has, and the operations department is in control of this as they are the ones out and about working on the front lines. Finally, UPS utilizes a Human Resources department for planning that deals with hiring employees. With UPS’ vast network of employees, it is the HR department that is key to keeping these employees happy and satisfied enough to continue to work hard for the company and keep the turnover rate low. Once the IE department determines how many employees will need to be hired for peak seasons, it’s the HR department that is in charge of hiring those employees in time for the season. Planning for the HR department is integral for the happiness and productivity of …show more content…
Human resources controls the morale of the employees, while operations looks to control the efficiency and work ethic of the work force. Some control tools which UPS utilizes is the advantage of team work. One department can take an issue and pass it on to another department to work on. This allows work to remain focused on the right topic rather than dealing with something that is not commonly dealt with in that specific department.
Section III: