Understand why effective communication is important in the work setting Outcome 1:
Communication is the giving and receiving of information. It is the foundation of what we do in everyday life. What we say, how we say it and what we do communicates a multitude of messages that are given and received consciously and subconsciously by using different communication methods. People Communicate for a variety of different reasons with others to both share and receive information. Working with young people, communication plays a very important part to ensure that the best provision is created and risks are minimised. This could be formal (professional) or casual (personal). Some of the reasons people communicate are: * To express feelings , emotions, pain, discomfort, fear or anger * Express needs desires or opinions
* Learn new things and develop learning
* Negotiate or make a point
* Building relationships
2. Communication is essential to all parts of work and is an essential skill. This communication can be between adults or children. Effective communication will make worker’s role work simpler and will develop their role as a practitioner working young people. Good communication enables support workers to work as part of multi-agency teams, advocating for the best possible outcomes for their young people. Good communication enables the support worker to build trust in a short timeframe with the young person.
Be able to meet the communication and language needs, wishes and preferences of individuals Outcome 2:
1. Communication with young people can be a challenge as they often find it difficult to express feelings, wishes or concerns. By communicating with other professionals, carers and parents and by reading the written records you can establish which particular method of communication or approach would beat suit that individual young person. 2. There are many factors to consider when promoting effective...
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