Total Quality Management

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Project Report
On
Implementation of Total Quality Management Perspective of Bangladesh’s RMG Industry

Prepared By:
Mahmudur Rahman
ID: 2003-3-14-040

Prepared For:
Farhana Ferdousi
Senior Lecturer
Department of Business Administration
East West University

EAST WEST UNIVERSITY

Date of Submission: December21, 2009

Letter of Authorization
East West University
43, Mohakhali C/A, Dhaka-1212
December 21, 2009

Mahmudur Rahman

Dear Student

I would like to authorize you, the student of BUS 498 to prepare a project report on Implemantation of Total Quality Management Perspective of Bangladesh’s RMG Industry. In your study please concentrate on the topic properly and provide recent information. If you need any kind of further assistance from me please let me know without any hesitation.

Farhana Ferdousi
Senior Lecturer
East West University

December 21, 2009
East West University
43, Mohakhali C/A, Dhaka-1212

December 21 2009

Farhana Ferdousi
Lecture& Supervisor
Bus 498
Department of Business Administration
East West University

Subject: Submission of the Project Report

Dear Sir,

The Project Report on Implementation of Total Quality Management Perspective of Bangladesh’s RMG Industry, a report regarding current scenario, which you authorized me to undertake on December 21, 2009, is attached.

As you will notice, the report covers all relevant topics, representing a whole picture concerning the Total Quality Management technique which is implementing by our Readymade Garments Industries. Beside, additional info concerning the current situation in the global market has been added as well. This makes the report complete and an extensive one. Therefore, I am confident of the validity of this report.

If you have any questions after reading the report, please let me know. I will be available for any further clarification.

Thank you,

Sincerely,

Mahmudur Rahman

Acknowledgement
This report has been prepared for Farhana Ferdousi Thus, for all the knowledge and experience that I have gathered throughout the preparation of this report, and for all her unceasing efforts, I would like to thank her. I would like to also thank Mr A. B. Siddque and Md Shamsul Hoque for their utmost help to prepare this report. All the data presented in this report has been collected from field visit, internet, interview and survey. Without this data the preparation of this report would be a complicated task. I seek exoneration for any discrepancies.

Executive Summery
With the oncoming effect of globalization to every global industry it is clear that though the market is expanded and everyday we are facing global competition so our Garments sector also facing competition. RMG sector in Bangladesh is the most prominent sector which contributes to our economy. Our RMG sector has to satisfy their customer also. The customers are satisfied when the quality is ensured. Ensuring the quality with the participation of all the employees is the main tasks of Total Quality Management. With the help of this project report it is assured that as our garments industries facing many problems if they ensure the Total Quality Management in their organization it will increase not only the quality but ensure the customer satisfaction also. This report consists of data which is given by the manager. There is a questionnaire which has been given to the manager and they gave their answer and opinion. For making this report I also visited in the factory and have group discussion with the department. These report is completely focus on the RMG sector and implementing the TQM tools in the RMG sector.

Contents
Part One
1. Introduction
• Origin of the report
• Objectives
• Scope
• Research Methodology
• Limitation
2. Background...
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