Garuda Indonesia - Operation Management

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  • Topic: Airline, Garuda Indonesia, Singapore Airlines
  • Pages : 14 (4232 words )
  • Download(s) : 271
  • Published : December 14, 2012
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Table of Contents
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1. Introduction -------------------------------------------------
2. Corporate strategy -------------------------------------------------
3. Operations strategy
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3.1 Cost
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3.2 Quality
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3.3 Delivery speed
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3.4 Delivery reliability
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3.5 Demand management
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3.6 Innovation
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4. Service Delivery System
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4.1 Design of service delivery system
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4.2 Service blueprint
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4.3 Evaluation of service delivery system
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5. Proposal for operational improvements
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5.1 Total quality management (TQM)
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5.2 Six sigma
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6. Conclusion
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References
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1. Introduction
Garuda Indonesia is the first and largest carrier in Indonesia, Flying more than 49 domestic and international destinations throughout Southeast Asia, East Asia, the Middle East, Europe and Australia. It has a total fleet of 48 aircrafts. Having the head office at the Soekarno-Hatta International Airport in Tangerang, Indonesia. The airline also has a hub at Ngurah Rai International Airport, Bali. It has 5808 employers and provides more than 93000 departures serving more than 9 million customers every year. The new strategies Garuda Indonesia is listed as a 4-star airline by Skytax. Also the airline was named as the World’s Most Improved Airline by Skytrax during 2010. . Garuda Indonesia’s subsidiaries include Aerowisata, Abacus DSI, Gapura Angkasa, Garuda Indonesia Citilink, Garuda Maintenance Facility Aero Asia, Cargo Garuda Indonesia and Lufthansa System Indonesia. Garuda Indonesia Flies to 19 International destinations like Bangkok, Hongkong, Kuala lumpur, Singapore, Tokyo, Nagoya, Osaka, Seoul, Guangzhou, Beijing and Shangai in Asia, Melbourne, Perth, Sydney in Australia, Jeddah, Riyadh, Dammam, Dubai in Middle East Asia and finally Amsterdam in Europe. It also flies to 31 Domestic destinations like Banda Aceh, Medan, Pekan Baru, Batam, Padang, Palembang, Pangkalpinang, Bandar Lampung, Jambi, Jakarta, Jogyakarta, Solo, Semarang, Surabaya, Malang, Denpasar, Ampenan, Makassar, Manado, Palangkaraya, Pontianak, Banjarmasin, Balikpapan, Kupang, Kendari, Biak, Jayapura, Timika, Ambon, Ternate, Palu. The additional news is Garuda Indonesia is going to launch a new daily service from Singapore to Makassar from 1st of June 2011. The some of the current Aircraft types of Garuda Indonesia is AirbusA330-200, Boeing737-300, Boeing747-400, Boeing777-300ER, etc. Some of the retired Aircraft types is Airbus A300 B4-220FF/600/600R, Boeing 747-100, Boeing 747-200B, Convair 240, 340, 440, 990, Douglas DC-3, DC-8-58, Fokker F27, Mc Donnell Douglas MD-11, PBY 5 Catalina. Garuda Indonesia organization contains the head staffs which mentioned below: Board of Commissioners:

* Mr. Hadiyanto SH, LLM (Chairman)
* Mr. Drs. Abdulgani MA (Independent Commisioner)
* Mr. Dr.Ir. Sahala Lumban Gaol, MA (Members)
* Mr. Ir. Wendi Aritenang Yazid, Msc, DIC, PhD (Members)
* Mr. Adi Rahman...
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