As an Effective Tool in Resolving Disagreements
Kristin Rochon University of Phoenix
Conflict resolution is an important skill that can be beneficial and lead to a greater understanding of our fellow man and our common denominators. It is through conflict resolution that we can learn to work together for the greater good. Conflict resolution is an important part of working in a team. Different aspects of conflict include a brief history, types of conflict, mediation, negotiation, arbitration and how to deal with conflict constructively. Conflict will arise in our everyday lives. It is how we deal with conflict that defines us,
Conflict Resolution and Its Impact in the Academic World
Conflict resolution is an important part of working in a team -- whether in an academic or professional setting.
Conflict is an inescapable part of our everyday lives. When people from different backgrounds, ages and mindsets work together, the potential for disagreement is always present. Being able to constructively manage conflict is now considered as an inevitable part of management (Elsayed-Elkhouly, 1996). This paper will discuss aspects of conflict resolution, the history of conflict resolution, why conflict resolution is important, different styles of conflict and different strategies for managing conflict including: “The Four R’s,” an “A-E-I-O-U” model andmediation, negotiating and arbitration ( learning Team Toolkit, n.d.). Conflicts over different goals, the process of decision making and conflicts in an academic setting occur because of controversy, conceptual conflicts, conflicts of interest and developmental conflict (Johnson & Johnson, 1995). Conflict can have positive affects depending on how the conflict is managed. Teaching constructive conflict resolution is extremely important (Johnson & Johnson, 1995).
Different types of conflict resolution include creating a cooperative context, using academic controversy in the classroom, teaching students to negotiate the conflict, exercising diplomacy, and finally, the arbitration of student conflicts (Johnson & Johnson, 1995). Conflict resolution skills are needed to deal with conflicts constructively, objectively and diplomatically (Learning Team Toolkit, n.d). History of Conflict Resolution
Now that the job market has become more competitive, the ability to work cooperatively and constructively with peers and supervisors becomes as important as academic knowledge and skills. In the 1960’s and 1970’s the peace movement was in place and conflict resolution was born (Thomas, 1992). Society found it a more expeditious, humane and less expensive, alternative method to the court system (Thomas, 1992).
An educator named Morton Duetsch laid down the basic ideas for conflict resolution programs arguing that academic institutions should not avoid or eliminate conflict, but encourage effective controversy (Duetsch, 1973). In 1972 the first academic conflict resolution plan was set up in New York City. Since 1980 a larger number of community based conflict resolution groups have increased, and many of them support school and academic based conflict resolution programs (Johnson, 1995). Nowadays there are a huge number of conflict resolution programs in public schools in the United States (Johnson, 1994). Why it is important
With violent incidents like those in Littleton, Colorado and Springfield, Oregon, the public’s concern for safety in public school is at an all time high. It has been consistently shown that the more conflict resolution techniques are used in the academic environment and curriculum, the less violence is seen (Asherman, 2002). There is also a noted enhancement of...