Term Paper

Topics: Employment, Customer, High school diploma Pages: 2 (418 words) Published: November 28, 2012
Tanglewood Case Study Three: Recruiting


The following report is submitted to the Staffing Services Director on recruiting at Tanglewood.

Task 1: Develop a recruitment guide using Exhibit 5.3 in the textbook as the format.

Recruitment Guide for Store Associate

Position: Store Associate
Reports to: Shift Leader
Qualifications: -- High school diploma or equivalent
Prior retail experience is preferred
Relevant Labor Market: Pacific Northwest
Timeline: Continuous
Activities to undertake to source well qualified candidates: Staff members involved:

Task 2: Describe the best “targets” for your recruiting efforts by considering the job and organizational context. Evaluate the various methods of recruiting in terms of whether they seem more like “open” or “targeted” recruiting, using the information in the book to help you make this decision. If some methods seem more “targeted,” whom do you think they target?

The store associate position is an entry-level position in the Tanglewood organization and is focused on retail sales, customer service, and inventory control as the key activities for an employee at this level is expected to concentrate on for day-to-day operations.

Task 3: For each division use the data tables provided in Appendix B to estimate how each method fares in terms of yields and costs. Provide a one-page summary of the essential results of the various data tables you have been provided.

Task 4: Northern Oregon has suggested that the other divisions of the company use a policy of using kiosks and staffing agencies rather than using the more “touchy-feely” method of relying on referrals. Does this division have a point? What would the effect of other regions increasing their use of external hiring be?

I think Northern Oregon has a valid point about the methods Tanglewood uses

Task 5: Tanglewood’s top management is highly committed to improving customer service quality, and proposes that...
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