Tanglewood case 3
1. Start by developing a recruitment guide like that shown in Exhibit 5.3 in the textbook. Note that the current situation differs from the example provided in the book because there is no specific timeline for hiring; this is a continuous recruiting effort because even as positions are being filled, new positions are becoming available. It is also different because Tanglewood does not have a specific list of minimal educational requirements as qualifications.
Position: Store Associate
Reports to: Department Store Manager
Qualifications: Excellent Customer Service
Relevant Labor Market: Retail
Activities to undertake to source exceptional customer service candidates:
Post job opening on company website
General Employment Websites
Employee Referrals
Staff members involved:
HR Recruiting Manager
Department Store Managers
2. Describe the best “targets” for your recruiting efforts by considering the job and organizational context. Evaluate the various methods of recruiting in terms of whether they seem more like “open” or “targeted” recruiting, using the information in the book to help you make this decision. If some methods seem more “targeted,” whom do you think they target?
The best targets for Tanglewood are Branded and Open. “Branded”, it will allow them to describe the job in an appealing way. This would give potential employees a greater look into the organization and their expectations. Sales associates and customer service jobs are not as simply as people think. You have to have an “I can help you” mentality at all times. It takes patience to deal with multiple attitudes and personalities on a daily basis. I also feel that it will be more beneficial if Tanglewood used the open recruitment process. This would allow them to attract a diverse group of individuals. It would also help them to become successful in servicing all nationalities, which in turn could help them expand their customer base.
Based on the reading Tanglewood uses more of
Position: Store Associate
Reports to: Department Store Manager
Qualifications: Excellent Customer Service
Relevant Labor Market: Retail
Activities to undertake to source exceptional customer service candidates:
Post job opening on company website
General Employment Websites
Employee Referrals
Staff members involved:
HR Recruiting Manager
Department Store Managers
2. Describe the best “targets” for your recruiting efforts by considering the job and organizational context. Evaluate the various methods of recruiting in terms of whether they seem more like “open” or “targeted” recruiting, using the information in the book to help you make this decision. If some methods seem more “targeted,” whom do you think they target?
The best targets for Tanglewood are Branded and Open. “Branded”, it will allow them to describe the job in an appealing way. This would give potential employees a greater look into the organization and their expectations. Sales associates and customer service jobs are not as simply as people think. You have to have an “I can help you” mentality at all times. It takes patience to deal with multiple attitudes and personalities on a daily basis. I also feel that it will be more beneficial if Tanglewood used the open recruitment process. This would allow them to attract a diverse group of individuals. It would also help them to become successful in servicing all nationalities, which in turn could help them expand their customer base.
Based on the reading Tanglewood uses more of