Teams and Groups
Teams & Groups
A Team
• A group whose members have complementary skills, are committed to a common purpose, and hold themselves mutually accountable.
Stages of Team Development
(Tuckman’s Model of Team Formation)
1. Forming 2. Storming
3. Norming
4. Performing
5. Adjourning
Forming
Feelings of...
– Excitement – Suspicion – Optimism – Fear – Anxiety – Anticipation
Storming
• • • • • Resistance Uncertainty Impatience Hostility Discomfort
Norming
• • • • Safety and security Acceptance Renewed energy Focus on the process
Performing
• Feelings of…
– Pride – Satisfaction – Excitement
TYPES OF TEAMS
1. Problem-solving team
• In the past, teams were typically composed of 5–12 employees from the same department who met for a few hours each week to discuss ways of improving quality, efficiency, and the work environment. • Members share ideas or offer suggestions on how work processes and methods can be improved. Rarely are they given the authority to unilaterally implement their suggested actions. • One of the most widely practiced applications was quality circles.
Quality Circles
• A quality circle is a voluntary group composed of workers, usually under the leadership of their supervisor (or an elected team leader), who are trained to identify, analyze and solve workrelated problems and present their solutions to management in order to improve the performance of the organization, and motivate and enrich the work of employees. • When matured, true quality circles become selfmanaging, having gained the confidence of management.
TYPES OF TEAMS
2. Self-managed work teams
• Some organizations have created teams to not only make recommendations but also to implement solutions. • These groups of employees (typically 10–15 in number) perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors. • This includes planning and scheduling of work, assigning tasks to members,
A Team
• A group whose members have complementary skills, are committed to a common purpose, and hold themselves mutually accountable.
Stages of Team Development
(Tuckman’s Model of Team Formation)
1. Forming 2. Storming
3. Norming
4. Performing
5. Adjourning
Forming
Feelings of...
– Excitement – Suspicion – Optimism – Fear – Anxiety – Anticipation
Storming
• • • • • Resistance Uncertainty Impatience Hostility Discomfort
Norming
• • • • Safety and security Acceptance Renewed energy Focus on the process
Performing
• Feelings of…
– Pride – Satisfaction – Excitement
TYPES OF TEAMS
1. Problem-solving team
• In the past, teams were typically composed of 5–12 employees from the same department who met for a few hours each week to discuss ways of improving quality, efficiency, and the work environment. • Members share ideas or offer suggestions on how work processes and methods can be improved. Rarely are they given the authority to unilaterally implement their suggested actions. • One of the most widely practiced applications was quality circles.
Quality Circles
• A quality circle is a voluntary group composed of workers, usually under the leadership of their supervisor (or an elected team leader), who are trained to identify, analyze and solve workrelated problems and present their solutions to management in order to improve the performance of the organization, and motivate and enrich the work of employees. • When matured, true quality circles become selfmanaging, having gained the confidence of management.
TYPES OF TEAMS
2. Self-managed work teams
• Some organizations have created teams to not only make recommendations but also to implement solutions. • These groups of employees (typically 10–15 in number) perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors. • This includes planning and scheduling of work, assigning tasks to members,