2. Some of the growth of knowledge management systems in TCS and how the sytems helped its business are listed as below:
KBASES AND GROUPWARE
It is a knowledge repository in the corporate and branch servers accessible to all employees through the intranet. It contained wide range of information regarding processes, line of technology and the line of business. The groupware was a body which automated various in house systems such as training and many other functions.
CLOSELY KNITS COMMUNITIES OF PRACTICES (COPS)
Community of practices was a forum of organizational memory where teams all over the organization at different times zones communicated and documented the best practices.
PROCESS ASSET LIBRARIES (PALS)
Process asset libraries was an information database related to technology, processes and case studies. These were made available to all development centers of TCS through the intranet.
WEB-BASED ELECTRONIC KNOWLEDGE MANAGEMENT PORTAL (EKM)
Knowledge was made globally available. The PAL library, and Kbases hosted on the intranet were merged with Ultimatix. Sub-portals of quality management system, software productivity improvement, training materials and tools information were shared and easily accessed via EKM. COP members widely shared and exchanges industry and service practices.
INTEGRATED COMPETENCY AND LEARNING MANAGEMENT SYSTEMS (ICALMS) The system was deployed globally across all offices to promote a culture of learning and growth in the organization. Employees could enhance their skills in many areas.
Developed using Microsoft sharepoint portal server. It supported more than 60 knowledge assets and was accessible via Ultimatix to all TCS associates. Any associate could contribute their knowledge and information for sharing with employees.
3. Describe the collaboration tools used at TCS? What benefits did TCS reap from these tools?
It’s a movement consisting of conferences and camps. These...
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