Over the next 370 years, Royal Mail has provide the UK public with its postal services, while at the same time providing innovations in the ways of postal delivery that will help shape the way we communicate.
With the ever evolving world of technology and the digital medium, Royal Mail, over the past decade and a half, have had to adapt to these new forms of communication by increasing their digital channels and improving parcel handling services.
11th November 1919, Royal Mail began the first regular international airmail service, with flights between London and Paris, with this service being extended to Holland, Belgium and …show more content…
Although they had there humble beginnings in London in the 1850s, it wasn’t until 1974 when the entire UK postcode system was complete. With the development of technology and a huge increase of mail volume since World War Two, the need arose for the development nationwide postcode system in the late 1950s as the labour costs for manual sorting was rising. With the new technology of mechanical sorting it became obvious that combine with a postcode system the long term benefits in costs and labour would be hugely valuable for Royal Mail.
Royal Mail identified and anticipated in the late 1950s the need for a nationwide postcode system was increasing, along with the ever developing mail sorting technology, a rationale of “faster sorting inevitably means a better chance of quicker delivery” along with foundation that the postcode will help keep the price of sending a letter down, to which Royal Mail began trial runs in Norwich in 1959. From these trials a system was developed and from 1966 on the task of coding the whole country was carried out in sections and will come to its completion in …show more content…
In 1990, Royal Mail made the decision to let its own parcel division become an independent division, rebranding itself Parcelforce. With a massive investment in IT infrastructure and the introduction on online tracking, Parcelforce would bring a new level of interaction between supplier and consumer. Since its inception 24 years ago, Parcelforce has grown into Parcelforce Worldwide with parcels accounting for 48% of Royal Mails £9.1 billion revenue.
With the internet becoming more widespread as the 90s progressed and with the turn of the millennium, online shopping becoming more prominent with companies such as Amazon and eBay at the forefront of the age of E-commerce. With this boom, the volume of parcels increased rapidly, as did the need for parcel delivery. The needs of consumers would be satisfied by the efficient services that Parcelforce provided with up to 71 million items being deliver by Parcelforce in 2012 with a reduction of overall delivery hours by 1.9% in the same year. The wants of the consumer would also be satisfied by the ever improving online tracking services such as dispatching 74,000 handheld scanners to delivery depots in 2013 to the enchantments of the SMS/email notification system, so consumers