Research on on-Job-Training

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A REVISED ON-THE-JOB TRAINING SYSTEM AT JOHNSON MATTHEY ELECTRONICS

Benefits Of Training Materials For On-The-Job Training

by

Shannon M. Galindo

A Research Paper

Submitted in Partial Fulfillment of the Requirements for the Master of Science Degree in Training and Development

Approved for Completion of 4 Semester Credits TRHRD-735 Field Problem in Training and Development

____________________________________ Research Advisor

The Graduate College University of Wisconsin-Stout August, 1999

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The Graduate College University of Wisconsin-Stout Menonmonie, WI 54751

ABSTRACT

(Writer)

Galindo (Last Name)

Shannon (First)

M. (Initial)

A REVISED ON-THE-JOB TRAINING SYSTEM AT JOHNSON MATTHEY (Title) ELECTRONICS: Benefits Of Training Materials For On-The-Job Training

Training and Development (Graduate Major)

Joe Benkowski (Research Advisor)

July, 1999 53 (Month/Year) (No. of Pages)

APA (Name of Style Manual Used in this Study)

THIS FIELD PROBLEM STUDIED THE BENEFITS OF THE USE OF TRAINING CHECKLISTS AND LESSON PLANS IN ON-THE-JOB TRAINING. CHAPTER 1 IS AN INTRODUCTION TO THE ORGANIZATION THAT THE RESEARCH WAS CONDUCTED, ALONG WITH A STATEMENT OF THE PROBLEM AND THE OBJECTIVES OF THE STUDY. CHAPTER 2 DESCRIBES THE HISTORY AND RESEARCH THAT HAS BEEN CONDUCTED ON ON-THE-JOB TRAINING, INCLUDING THE USE OF TRAINING CHECKLISTS AND LESSON PLANS IN ONTHE-JOB TRAINING. CHAPTERS 3 AND 4 SPECIFY THE RESEARCH METHODS THAT WERE USED TO COLLECT DATA AND THE RESULTS OF THE

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RESEARCH. CHAPTER 5 CONCLUDES WITH A SUMMARY OF THE RESEARCH AND PROVIDES RECOMMENDATIONS ON THE REVISED TRAINING SYSTEM, ALONG WITH RECOMMENDATIONS FOR FURTHER RESEARCH.

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Acknowledgements I would like to sincerely express my appreciation and gratitude to everyone who assisted me in this research project. I would first like to thank Dr. Joe Benkowski, my research advisor and the Program Director of the Training and Development Master’s program. I am very grateful for the time, interest, advice, and encouragement that he provided me. I would also like to thank Johnson Matthey Semiconductor Packages in Chippewa Falls, Wisconsin for allowing me to conduct research at their organization for this field problem. In particular, I would like to thank Linda Kreuger-Smith, my manager, and the Training, Education, and Development Manager, along with Tom Zweifelhofer, the manager of Human Resources. I thank them both for their advice and approval to conduct the research. Finally, I would like to thank my husband, Michael, my children, Elizabeth and Beau, and my parents, Earl and Georgia Hilber. Their encouragement, support, and endless patience made it possible for me to accomplish this research paper and complete my education.

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TABLE OF CONTENTS Page Table of Tables List of Figures Chapter 1 INTRODUCTION Introduction to the Field Problem. Introduction to Johnson Matthey Introduction to the On-the-Job Training System at Johnson Matthey Problem Statement Research Objectives Need Statement Definitions Limitations and Assumptions Chapter 2 REVIEW OF LITERATURE Introduction History of On-the-Job Training Overview of On-the-Job Training The Role of Checklists and Lesson Plans in On-the-Job Training An Example of a Structured On-the-Job Training Program Summary Chapter 3 RESEARCH METHODS Introduction Research Methodology and Design Sources of Data Data Collection Techniques Chapter 4 RESULTS Introduction Identification of the Format and Content of the Training Materials Results of the Use of the Training Materials Benefits of the Use of the Training Materials 25 25-27 28-29 30 20 21-22 23 24 11 11-12 12-16 16-18 18-19 19 1 1-3 4-5 6 6 6 7-9 10 vi vii

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Summary Chapter 5 SUMMARY, CONCLUSIONS, AND RECOMMENDATIONS Summary Review of the Research Methods Conclusions Recommendations References Appendix A Appendix B Appendix C Appendix D Appendix E Appendix F Appendix G Appendix H Appendix I TRAINING CHECKLIST...
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