Replacement of the Analog Phone System at Decima Industries, Inc.
Replacement of the Analog Phone System at Decima Industries, Inc.
Abstract
The business problem to be solved is the need to improve communication within the organization by implementing a new voice communication system. The system will replace several existing systems, reducing IT support and Infrastructure costs, while improving communication between the organization and its customers, suppliers, and internal departments.
Company Background Decima industries (Decima) is a division of Magna International’s Interiors and Exteriors Operating Group. Decima is based in Carrollton, GA which is its main headquarters and manufacturing operation. Decima also operates five (5) sequencing centers in the southeast United States, servicing Just in Time deliveries to 5 different automotive OEMs. Magna International is headquartered in Aurora, Ontario, Canada and is the largest automotive supplier in North America. Magna International operates 313 manufacturing operations, 88 product development, engineering and sales centers in 29 countries. Magna international achieved $30.8 Billion in sales with a net profit of $1.4 Billion in FY 2012.
Business Problem Decima operates 6 locations in the southeast unites states. Each of these locations has chosen a different voice communication system. The following services and solutions are currently being used to support voice communications: Verizon Wireless, Sprint/Nextel, AT&T Wireless, AT&T land line and an Avaya PBX. While the cellular and land line services are meeting the basic needs of many of the sites, the main manufacturing site located in Carrollton, GA is expanding and the existing Avaya system can no longer support the number of phone lines at this location. In order to supplement the communication gap the main location has started using cellphones through Verizon to further prolong the life of the Avaya system.
By allowing each location to choose its own voice system the impact on the business
Abstract
The business problem to be solved is the need to improve communication within the organization by implementing a new voice communication system. The system will replace several existing systems, reducing IT support and Infrastructure costs, while improving communication between the organization and its customers, suppliers, and internal departments.
Company Background Decima industries (Decima) is a division of Magna International’s Interiors and Exteriors Operating Group. Decima is based in Carrollton, GA which is its main headquarters and manufacturing operation. Decima also operates five (5) sequencing centers in the southeast United States, servicing Just in Time deliveries to 5 different automotive OEMs. Magna International is headquartered in Aurora, Ontario, Canada and is the largest automotive supplier in North America. Magna International operates 313 manufacturing operations, 88 product development, engineering and sales centers in 29 countries. Magna international achieved $30.8 Billion in sales with a net profit of $1.4 Billion in FY 2012.
Business Problem Decima operates 6 locations in the southeast unites states. Each of these locations has chosen a different voice communication system. The following services and solutions are currently being used to support voice communications: Verizon Wireless, Sprint/Nextel, AT&T Wireless, AT&T land line and an Avaya PBX. While the cellular and land line services are meeting the basic needs of many of the sites, the main manufacturing site located in Carrollton, GA is expanding and the existing Avaya system can no longer support the number of phone lines at this location. In order to supplement the communication gap the main location has started using cellphones through Verizon to further prolong the life of the Avaya system.
By allowing each location to choose its own voice system the impact on the business