Preview

Quality Gurus

Powerful Essays
Open Document
Open Document
2243 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Quality Gurus
As noted in the Kerzner textbook, many people have been responsible for the quality movement with the leading contributors W. Edwards Deming, Joseph M. Juran, and Philip B. Crosby. Compare and Contrast the three primary quality gurus and select one of these leaders and describe why you feel his work has definitely contributed to project quality management. Build on the items presented in the textbook in terms of their contributions and the comparison of the expert 's work. Discuss the highlights of the quality Guru 's contribution. Note what you believe are the advantages and disadvantages of this individual 's contributions. In your paper, describe why you selected this particular expert over the other two since all three have been so instrumental in the success of quality management.
With quality playing a large role to gain the competitive edge over its competition, it’s no question as to why it’s important to study the history of the quality movement in project management. It is essential for a project team to produce a high quality product and to have high standards of quality when completing the assigned projects. An organization may think their product is top notch but if the customer is not happy with the result or disagrees with the level of quality in a product the company will lose money. This is the reason why all companies and organizations must focus more of their resources on quality.
Although the quality movement has had many notable contributors, the three most influential are W. Edwards Deming, Joseph M. Juran, and Phillip B. Crosby. (Kerzner, 2009, p. 877). All three men believed project quality success started with the personnel in management roles. If a manager didn’t care or wasn’t paying attention to their employees, the quality of the products they provided would decrease and the outcome would be poor. Managers need to provide their employees with every available resource to be successful in creating a quality product. This includes

You May Also Find These Documents Helpful

  • Best Essays

    Busi 650-ILP Final

    • 3605 Words
    • 15 Pages

    The main purpose of the Integrative Learning Project (ILP) is to introduce an authentic or fabricated company/industry to research. The company’s organizational setting includes the mission statement of the company, who the internal/external customers are, what aspects can be contributed to achieve the organizations mission, and what role Christianity has with the organization. The research includes using eight different concepts learned throughout the course, explaining in detail how these concepts relate to the organization and the benefits the concepts offer to the organization, and what needs to be done to implement these concepts into the organization successfully. This ILP will prove that a successful business can be run effectively and efficiently when implementing the key concepts.…

    • 3605 Words
    • 15 Pages
    Best Essays
  • Better Essays

    It301 Unit 5

    • 1300 Words
    • 6 Pages

    In the world of quality, there are three great contributors that helped revolutionize and evolve the quality movement. These three gentlemen were W. Edwards Deming, Joseph Juran, and Philip Bayard Crosby. All three of them concentrated on quality in the manufacturing and industrial businesses, yet each of their philosophies are dissimilar. Their contributions to the quality movement can also be applied to other business sectors, such as the information technology field. In order to discuss quality, we will need to explore each of their philosophies and how they relate to one another and additionally, how they contrast with one another. While there are indeed three great contributors, this paper will focus primarily on Philip B. Crosby 's philosophies, and thus, be biased towards him.…

    • 1300 Words
    • 6 Pages
    Better Essays
  • Good Essays

    Week 3 article Summary

    • 845 Words
    • 3 Pages

    Quality management has been and is considered to be one of the major drivers of performance drivers in organizations. There have been many studies done to explore quality management and their relationship with performance. The purpose of these studies were to help managers and organizations implement effective quality management. Although there are contributing factors to quality management no single factor contributes to effective quality management. Also none of these contributing factors will improve or is guaranteed to improve performance in the organization.…

    • 845 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Adoption of strategic total quality management philosophies Multi-criteria decision analysis model Christian N. Madu, John Aheto and Chu-Hua Kuei Lubin School of Business, Pace University, New York, USA Dena Winokur Marketing Department, Pace University, New York, USA Introduction In today’s competitive environment, quality is the key to an organization’s success and survival. To compete effectively, companies must embrace the principles of total quality management (TQM) and incorporate them into all of their activities. TQM calls for continuous improvement – a never-ending philosophy of change for the better.…

    • 6625 Words
    • 27 Pages
    Powerful Essays
  • Satisfactory Essays

    Weingart Aircraft Case

    • 923 Words
    • 4 Pages

    The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365).…

    • 923 Words
    • 4 Pages
    Satisfactory Essays
  • Powerful Essays

    Companies and Management professionals now know that quality needs to be built into every level of a company, and it needs to be a part of everything the organization does. From answering the phone to assembling products and serving the end customer, quality is vital for the success of organizations.…

    • 1879 Words
    • 8 Pages
    Powerful Essays
  • Best Essays

    Juran, J.M. (1986). The quality trilogy: a universal approach to managing for quality. Quality Progress. Retrieved from http://www.juran.com/downloads/TheQualityTrilogy.pdf…

    • 4142 Words
    • 17 Pages
    Best Essays
  • Good Essays

    Quality management in any project environment ensures that project satisfies the needs for which it was undertaken (Schwalbe, 2011). So does quality management for the Recreation and Wellness Intranet Project will establish activities, processes, and procedures for ensuring quality product is achieved at the end of the project.…

    • 705 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Attitude in the Workplace

    • 696 Words
    • 3 Pages

    The most important element in producing a quality product or service is the behavior and corresponding attitude of the people doing the work—not only the front line staff—but the attitude and expressed behavior of all levels of management.…

    • 696 Words
    • 3 Pages
    Good Essays
  • Best Essays

    References: [1] [2] Basu, R. Implementing Quality – A Practical Guide to Tools and Techniques, Thomson Learning, UK, 2004. Osanna, P.H., Durakbasa, M.N., AfjehiSadat, A. Quality in Industry, Vienna University of Technology, TU AuM, Wien, 2004. Tague, N.R. The quality toolbox, ASQ Quality press, Wisconsin 2005. Pimblott. J.G. Management improvement where to start, Quality forum, Vol. 16, No. 4, December 1990, pp. 165-173. N.N. Quality Management Systems, translation of DGQ educational material, 10. issue 2001, SZK, Ljubljana, Slovenia, 2002.…

    • 3465 Words
    • 14 Pages
    Best Essays
  • Powerful Essays

    Working Together

    • 4676 Words
    • 19 Pages

    An historic example of team effort gone away. In that legendary story, a few key events transformed Camelot from a utopian kingdom into a wasteland. This isn’t just idle meandering. There are corporate Camelots, too, suggests Steven Rayner (6) -- those companies that started with such promise and fell victim to problems in their teamwork concepts. It is clear to see that team-based systems simply don’t work; better control equals better management. An emphasis on separating workers into specifically defined jobs, having centralized management control, and maintaining a structured chain of command contributes to a much better and more effective workplace situation (Rayner 15). There are, writes Steven Rayner in Team Traps, "literally hundreds of traps" that can "open a gateway to team disaster" (15). It makes more sense, therefore, to stick to the traditional structures in the workplace.term papers and term papers, did I tell about term papers on, term papers in , term papers about , term papers…

    • 4676 Words
    • 19 Pages
    Powerful Essays
  • Powerful Essays

    The open global markets of today demand cheaper products and services but also better products and services. This coincides with the quality movement and the practice of building quality into the project plan.…

    • 1556 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Every project is constrained in different ways by its Time, Scope, Cost and Quality goals and it is the Project Manager’s duty to balance these three often competing goals. The goals are considered competing because if time is minimized then both scope and cost may be negatively affected also if scope is increased then both more time and money may be needed. On the other hand if one wishes to minimize cost, then the scope may have to be reduced and it may not be possible to expedite the project. If the level of quality is to be increased then we may need more money, time and could result in cost increase…

    • 1184 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    Despite the interest of managers, the academic literature on quality has not been reviewed extensively. The problem is one of coverage: scholars in four disciplines — philosophy, economics, marketing, and operations management — have considered the subject, but each group has viewed it from a different vantage point. Philosophy has focused on definitional issues; economics, on profit maximization and market equilibrium; marketing, on the determinants of buying behavior and customer satisfaction; and operations management, on engineering practices and manufacturing control. The result has been a host of competing perspectives, each based on a different analytical framework and each employing its own…

    • 719 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Tqm in Construction

    • 5801 Words
    • 24 Pages

    Abstract: As building projects get larger and more complex, clients are also increasingly demanding higher standards for their delivery. Total quality management TQM has been recognized as a successful management philosophy in the manufacturing and service industries. TQM can likewise be embraced in the construction industry to help raise quality and productivity. Two case studies of construction companies showed how TQM can be successfully implemented in the construction industry. The benefits experienced include reduction in quality costs, better employee job satisfaction because they do not need to attend to defects and client complaints, recognition by clients, work carried out correctly right from the start, subcontractors with proper quality management systems, and closer relationships with subcontractors and suppliers. TQM performance measures were also reflected through top management commitment, customer involvement and satisfaction, employee involvement and empowerment, customer–supplier relationships, and process improvement and management. Finally, a framework for implementing TQM in construction is recommended. DOI: 10.1061/ ASCE 0742-597X 2004 20:1 8 CE Database subject headings: Quality control; Project management; Construction industry; Engineering firms.…

    • 5801 Words
    • 24 Pages
    Powerful Essays