The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365). I. Problems
1. Wengart Aircraft should mandate total quality management throughout the whole company. All groups should be embracing this change including the CEO and other top managers must visibly support TQM, which is not happening by current President Ralph Larsen because he is more concerned with improving profits. Larsen wants to spend his time trying to increase profits for Wengart Aircraft. His yearly bonus is totally based on the profits. Since he spending his energy in other places instead of investing his time in implementing TQM but Larsen thinks he is not needed to lead the team. Larsen should spend more time making sure the company’s customers are happy with the quality and the profits will come. 2. Wengart Aircraft has been spending a lot of time on rework and that is now acceptable in their company. This has had a different effect of how the customers feel and they are now complaining about this need for rework and lack of quality from Wengart Aircraft. Wengart Aircraft needs to change their corporate culture to reflect the need for quality the concept of TQM cannot be successful going forward. Corporate culture must support continues improvement and quality needs to be seen as a way of life (Brown, 2011, p. 346). B. Micro
1. Profits are not where they need to be with the quality issues and...
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