Quality Function Deployment
TIM 105: MOT I: Homework 5:
Quality Function Deployment (QFD) / House of Quality (HOQ), FAST
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Reading:
U&E, PD&D, 4th Edition, Chapters 4 (Identifying Customer Needs); Chapter 5 (Product Specifications); Chapter 6 (Concept Generation), Chapter 16 (Managing Projects)
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Homework Problems (Due Thursday, 7 November, 2013):
Specialized Bicycle Company (SBC): Read the case study in the U&E, PD&D text in order to understand how QFD/HOQ is applied in a technology company. Provide at least three main reasons, with supporting evidence, why SBC developed the HOQ. Describe one way in which SBC would use the HOQ.
Quality Function Deployment: Develop a “house of quality” for two of the following products: The “perfect” (humane) mousetrap, CD player, laptop personal-computer, cell-phone, Microsoft Word.
House of Quality for Your Technology Company’s Proposed New Product: Proceed as follows:
Schedule a time to meet for the purpose of creating the HOQ
(before the group meeting) Use the structured problem-solving process to create an explicit plan for developing the HOQ for your company’s line of products. This process will include reverse engineering, and assigning specific tasks to the group members
(before the meeting) Gather relevant information needed for creating the HOQ
Conduct a group meeting (1-2 hours) to develop (in a time-efficient manner) the actual HOQ for the product
Turn in a concise, well-written “problem solution” documenting all the work done. This solution should include your problem-solving process and clearly show its implementation.
Note: to get credit every member of the group must participate in the group meeting, and must turn in a solution.
Quality Function Deployment (QFD) / House of Quality (HOQ), FAST
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Reading:
U&E, PD&D, 4th Edition, Chapters 4 (Identifying Customer Needs); Chapter 5 (Product Specifications); Chapter 6 (Concept Generation), Chapter 16 (Managing Projects)
------------------------------------------------------------------------------------------------------------
Homework Problems (Due Thursday, 7 November, 2013):
Specialized Bicycle Company (SBC): Read the case study in the U&E, PD&D text in order to understand how QFD/HOQ is applied in a technology company. Provide at least three main reasons, with supporting evidence, why SBC developed the HOQ. Describe one way in which SBC would use the HOQ.
Quality Function Deployment: Develop a “house of quality” for two of the following products: The “perfect” (humane) mousetrap, CD player, laptop personal-computer, cell-phone, Microsoft Word.
House of Quality for Your Technology Company’s Proposed New Product: Proceed as follows:
Schedule a time to meet for the purpose of creating the HOQ
(before the group meeting) Use the structured problem-solving process to create an explicit plan for developing the HOQ for your company’s line of products. This process will include reverse engineering, and assigning specific tasks to the group members
(before the meeting) Gather relevant information needed for creating the HOQ
Conduct a group meeting (1-2 hours) to develop (in a time-efficient manner) the actual HOQ for the product
Turn in a concise, well-written “problem solution” documenting all the work done. This solution should include your problem-solving process and clearly show its implementation.
Note: to get credit every member of the group must participate in the group meeting, and must turn in a solution.