Topics: Decision making, Communication, Nonverbal communication Pages: 4 (1263 words) Published: March 5, 2015

Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver U.S. Army, 1983 

Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in communicating particularly in organizations are 1. the direct result of people failing to communicate

2. processes that leads to confusion and can cause good plans to fail 3. message transferred but not effectively understood by the receiver (decoded) 4. absence of an effective feedback mechanism
5. all concerned parties not participating effectively in the communication exchange process 6. members having some preconceived opinions
Communication process is important because you coach, coordinate, counsel, evaluate, and supervise throughout this process. It is the chain of understanding that integrates the members of an organization from top to bottom, bottom to top, and side to side. Communicating with others involves three primary steps:

Thought: First, information exists in the mind of the sender. This can be a concept, idea, information, or feelings. Encoding: Next, a message is sent to a receiver in words or other symbols. Decoding: Lastly, the receiver translates the words or symbols into a concept or information that he or she can understand. During the transmitting of the message, two elements will be received: content and context.  Content is the actual words or symbols of the message— the spoken and written words combined into phrases that make grammatical and semantic sense. We all use and interpret the meanings of words differently, so even simple messages can be misunderstood. And many words have different meanings to confuse the issue even more. Context is the way the message is delivered— it is the nonverbal elements in speech such...
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