October 1, 2012
Paper for Smart Rules: Six Ways to Get People Solve Problems Without You As globalization and technology is developing nowadays, it is more and more difficult to satisfy customers to companies. Facing a more complex environment, many companies have to add layers and impose procedures. In fact, this makes managers almost have no time to work with their team because writing reports and coordination meeting take too much time. To manage complexity, Yves Morieux introduced six smart rules to apply. The first three involve enabling and the second three involve impelling.
RULE 1----Improve Understanding of What Coworkers Do
People need to know where and how cooperation is breaking down through observing and interacting. In a hotel case, receptionist used other resource to handle unhappy customer, refunds, youthful energy and upgrade. And managers can’t make the right decision by the traditional metrics and peer feedback.
RULE 2----Reinforce the People Who Are Integrators
To deal with conflicts between front and back offices, there is a better way. Managers need find out people who can act as integrators well and then empower them by increasing their responsibilities, giving them a greater say on issues that matter to others and removing some formal rules and procedures.
RULE 3—Expand the Amount of Power Available
Companies should create new power to give the people who have least power and be most important in cooperation but get least credit. It can prevent those people from loosing their enthusiasm to the cooperation.
RULE 4----Increase the Need for Reciprocity
Spreading the responsibilities of integrators and making their goals richer and more complex by removing resource will make employees to resolve trade-off better.
RULE 5----Make Employees Feel the Shadow of the Future
The long-term project is more difficult to hold a decision maker accountable because people are changed between...