Organisational Analysis

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ORGANISATIONAL ANALYSIS OF

ZENITH BANK PLC

BY GINA PEARCE

SUBMITTED MAY 4TH 2009

An Action Learning Assignment submitted to Business School Netherlands, Nigeria in partial fulfillment of the requirements for an MBA Degree TABLE OF CONTENT

CONTENTSPAGE

1.0 INTRODUCTION……………………………………………………………………..4 1.1 Background…………………………………………………………………….4 1.2 Nature and Size………………………………………………………………..4 1.3 Departments, Products and Services…………………………………………4 1.4 Vision and Mission…………………………………………………………….5 1.5 Researcher’s Functional Unit/Area of Influence…………………………….5

2.0 PLANNED METHODOLOGY……………………………………………………….6
2.1 Planning…………………………………………………………………………7
2.2 Execution……………………………………………………………………….8
2.3 Challenges Encountered……………………………………………………….8

3.0 ORGANISATIONAL STRUCTURE AND CULTURE……………………………..8
3.1 Introduction to Organisational Structure…………………………………….8
3.2 Organisational Structure………………………………………………………9
3.21 Types of Organisational Structure…………………………………..9
3.3 The Elements of Structure……………………………………………………..11
3.4 Mintzberg’s Configurations and Zenith Bank Plc……………………………11
3.5 Zenith Bank Plc Organisational Structure……………………………………12
3.6 Efficiency and Effectiveness of Zenith Bank Plc……………………………..13
3.7 Mintzberg’s Design Parameters and Zenith Bank Plc……………………….14
3.71 Job Specialiation………………………………………………………14
3.72 Behaviour Formalisation……………………………………………..14
3.73 Training and Indoctrination………………………………………….14 3.74Unit Grouping…………………………………………………………..15
3.75 Size ……………………………………………………………………...15
3.76 Planning and Control Systems………………………………………...15 3.77 Liaison Devices…………………………………………………………15 3.78 Vertical Decentralisation………………………………………………16 3.79 Horizontal Decentralisation……………………………………………16

3.80 Organisational Culture…………………………………………………………16
3.81 Introduction to Organisational Culture ………………………………16
3.82 Organisational Culture and Zenith Bank Plc…………………………16

4.0 ANALYSIS OF THE FUNCTIONAL UNITS AND THE INTERFACE RELATIONS..18
4.1 Human Resources Management…………………………………………………18
4.2 Marketing and Strategy………………………………………………………….19
4.3 Operations Management…………………………………………………………19
4.4 Information Management……………………………………………………….22

5.0 CRITICAL SKILLS DEVELOPMENT………………………………………………...235.1 Management and Leadership…………………………………………………….23
5.2 decision Making and Creativity………………………………………………….23
5.3 Interpersonal Skills……………………………………………………………….23

6.0 CONCLUSION…………………………………………………………………………….26

7.0 BIBLIOGRAPHY………………………………………………………………………….26

8.0 APPENDIX…………………………………………………………………………………26

1.0 INTRODUCTION

This chapter gives a brief but general insight into the bank, its branch network, departments, mission and vision, services and products. The researcher’s unit or area of influence will also be described.

1.1 BACKGROUND

Zenith Bank Plc is a Nigerian bank based in Victoria Island, Lagos, Nigeria. It was established in May 1990 and became a public limited company in July 2004 and had an initial public offering on Nigerian Stock Exchange (NSE) on the 21st of October of the same year. On 6th July, 2004, the Central Bank of Nigeria (CBN), in one of the Bankers Committee Meetings announced its plan to comprehensively reform the Nigerian banking system. The plan, which had a 13-point reform agenda, allowed for an increment in bank’s capital base or shareholders’ funds to N25bn. (Ezeoha, 2007). With the expectation that after the consolidation in 2005, emerging Nigerian banks would have enough financial muscle to expand into the West African Economies in search of investment avenues for their huge accumulated capital.

With a successful consolidation, the banks would be...
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