Impact of Information Technology on the Nigerian Banking Sector

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  • Published : July 20, 2010
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IMPACT OF INFORMATION TECHNOLOGY ON NIGERIAN BANKING SECTOR (A CASE STUDY OF ZENITH BANK NIG. PLC)
MURTALA MOHD WAY KANO BRANCH

BY

ANWAR HASSAN
SPS/08/SMS/02856

IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF POST GRADUATE DIPLOMA IN BAYERO UNIVERSITY KANO.

July, 2010

CERTIFICATION PAGE
This is to certify that_________________________________
Name:- Anwar Hassan
Exam No:- SPS/08/SMS/02856

SUPERVISOR :- DR. MOHD LIMAN

SIGNATURE:- __________________________

DEDICATION
This project is dedicated to my entire family.

ACKNOWLEDGMENT
The task of putting this project into shape calls for the support of many hands. Firstly I would like to thank the Almighty Allah for giving me the life, without which I would not exist. My regards goes to my project supervisor Dr. Mohd Liman for his corrections and constructive critism on the best way to handle the project. My regards goes to my wife, Hajiya Rukayya Aliyu Umar B/Kudu for her role throughout this work. My hand of facilitation should also be extended to all my lecturers in the department of business Administration. I also wish to express my gratitude and appreciation to all the staff of Zenith Bank Nig. Plc for their co-operation during work. My acknowledgement would be incomplete without mentioning my father’s/family role and guidance throughout my academic pursuit, Alh. Hassan Mohd Whom care and humility keeps me going all along.

ABSTRACT
it is obvious that the advent of information technology offers banking firms a new frontier of opportunity and challenges, despite this possibilities, there are various psychological and behavioural issues such as trust, security of internet transactions, reluctance to change and preference for human interface which appear to impede the growth of internet banking. Consequently, the action taking by Nigerian banking sector in appropriately utilizing (IT) determine the success of the banks. Thus the study accesses the impact of (IT) in Zenith Bank Nig. Plc Murtala Muhammad way Kano Branch from the use of self administered questionnaire, the result of the study shows that the impact of information technology in the bank is the huge cost saving and the enhance speed in carrying out the financial activities of the bank. It is found that the branch has not been very effective and efficient in delivering services to the customers. The study therefore recommend among others the provision of compulsory training to all the staff in the bank to improve service delivery to the customers.

ABSTRACT
The researcher work centres on the impact of (IT) on Nig. Banking Sector (A case study of zenith bank Nig. Plc) which also take cognisance of statement of the general problem, significance of the study. The researcher also acknowledge the opinions of various authors on the chosen topic with names and year clearly stated.

Questionnaire & personal interview were used in collecting the detail information required for this research work. Responses from various respondent were tabulated and analysed with the aid of simple percentage ratio for easy assessment by the researcher. Recommendations were made in line with the findings.

TABLE OF CONTENT
Title page………………..……………………………………………………………….i Certification……………………………………………………………………………..ii Dedication………………………………………………………………………………..iii Acknowledgment……………………………………………………………………..iv Abstract…………………………………………………………………………………….v Table of content………………………………………………………………………..vi

CHAPTER ONE
1.1Background of the study…………………………………………………1-3 1.2Statement of the problem………………………………………………3-5 1.3Objective of the study………………………………………………………..5 1.4Significance of the study…………………………………………………6-7 1.5Research methodology……………………………………………………….7 1.5.1Population of the study………………………………………………….7 1.5.2Sampling techniques……………………………………………………..7 1.5.3Method of data collection……………………………………………….8 1.5.4Method of data analysis…………………………………………………8...
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