Nvq Level 2

Privacy, Diversity (business), Equal opportunity


Promote effective communication with, for and about

Elements of Competence

Identify ways to communicate effectively
Communicate effectively on difficult, complex and sensitive issues Support individuals to communicate
Update and maintain records and reports

About this unit 1
For this unit you need to identify ways of communicating on difficult, complex and sensitive issues; support others to communicate and update and maintain records and reports.
The scope is here to give you guidance on possible areas to be covered in this unit. The terms in this section give you a list of options linked with items in the performance criteria. You need to provide evidence for any option related to your work area.

Communication and language needs and preferences: the individual’s preferred spoken language; the use of signs; symbols; pictures; writing; objects of reference; communication passports; other non verbal forms of communication; human and technological aids to communication. Difficult, complex and sensitive communications are likely to be: distressing; traumatic; frightening; threatening; posing a risk to and/or having serous implications for the individuals and/or key people; communications that might be difficult to understand and assimilate; about sensitive issues including those of a personal nature.

Extra support can include the use of: key people; interpreters; translators; signers; speech and language therapists; specialist equipment to aid the individual’s communication abilities.
Key people include: family; friends; carers; others with whom the individual has a supportive relationship.
Your knowledge and understanding for this unit will relate to legal requirements and codes of practice applicable to the scope of your work and others with whom you work; the nature of the work you are undertaking; your role and level of responsibility within your organisation (e.g. whether you have...
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