Overcoming Barriers
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MODULE
3
Overcoming Communication Barriers
MODULE OVERVIEW
Being able to effectively communicate—or participate in the exchange of information—is an essential skill for dental health care providers. For many dental health care providers in the United States today, providing patient-centered care involves learning to communicate effectively with patients even when various barriers to communication are present. This module presents strategies for effectively communicating with: • Patients who speak a different language than that of the dental health care provider • Patients with culturally influenced health behaviors that differ from the health care beliefs of the dental clinician • Young and school age children • Adolescents • Older adults • Vision, hearing, or speech impaired individuals
MODULE OUTLINE
SECTION 1
Language Barriers
Cross-Cultural Communication Cultural Competence
46
SECTION 2
Age Barriers
Communicating with Children Communicating with Adolescents Communicating with Older Adults
50
SECTION 3
Vision and Hearing Barriers
Communication with the Visually Impaired Communication with the Hearing Impaired
53
SECTION 4
Speech Barriers
Communication with the Speech Impaired Communication when the Voice Impaired
56
SECTION 5
Ready References
Internet Resources: Cultural Competence Internet Resources: Hearing and Vision Impairment
59
44
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Internet Resources: Voice and Speech Impairment English–Spanish Medical Dictionaries Module References
SECTION 6 SECTION 7 SECTION 8
The Human Element Quick Questions Skill Check
Communication Skill Checklist: Communications Role-Play
63 64 67
SKILL GOALS
• Explain how the U.S. population has changed between 1980 and 2000 and describe how these changes affect dental health care. • Give an example of how cultural differences could affect communication.
11/22/08
12:22 PM
Page 44
MODULE
3
Overcoming Communication Barriers
MODULE OVERVIEW
Being able to effectively communicate—or participate in the exchange of information—is an essential skill for dental health care providers. For many dental health care providers in the United States today, providing patient-centered care involves learning to communicate effectively with patients even when various barriers to communication are present. This module presents strategies for effectively communicating with: • Patients who speak a different language than that of the dental health care provider • Patients with culturally influenced health behaviors that differ from the health care beliefs of the dental clinician • Young and school age children • Adolescents • Older adults • Vision, hearing, or speech impaired individuals
MODULE OUTLINE
SECTION 1
Language Barriers
Cross-Cultural Communication Cultural Competence
46
SECTION 2
Age Barriers
Communicating with Children Communicating with Adolescents Communicating with Older Adults
50
SECTION 3
Vision and Hearing Barriers
Communication with the Visually Impaired Communication with the Hearing Impaired
53
SECTION 4
Speech Barriers
Communication with the Speech Impaired Communication when the Voice Impaired
56
SECTION 5
Ready References
Internet Resources: Cultural Competence Internet Resources: Hearing and Vision Impairment
59
44
13747 CH3.qxd
11/22/08
12:22 PM
Page 45
Internet Resources: Voice and Speech Impairment English–Spanish Medical Dictionaries Module References
SECTION 6 SECTION 7 SECTION 8
The Human Element Quick Questions Skill Check
Communication Skill Checklist: Communications Role-Play
63 64 67
SKILL GOALS
• Explain how the U.S. population has changed between 1980 and 2000 and describe how these changes affect dental health care. • Give an example of how cultural differences could affect communication.
References: TABLE 3-1. U.S.- and Foreign-Born Population, 1980 to 2000 [2,3] U.S.-Born