Motivation and Extrinsic Factors

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BUS1404 – Tutorial 5

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

1)

In the context of Maslow's hierarchy of needs theory, when a company has a space where employees can meet during breaks and catch up with each other, the company is taking care of the employees' ________ needs.

1)

_______

A)

social

B)

self-actualization

C)

safety

D)

physiological

2)

According to Maslow's hierarchy of needs theory, a person's needs for growth, achieving one's potential, and self-fulfillment, and the drive to become what one is capable of becoming constitute his or her ________ needs.

2)

_______

A)

self-actualization

B)

physiological

C)

social

D)

safety

3)

McGregor's Theory Y assumes that employees ________.

3)

_______

A)

have little ambition

B)

want to avoid responsibility

C)

need to be closely controlled to work effectively

D)

enjoy work

4)

Frederick Herzberg's two-factor theory proposes that ________.

4)

_______

A)

extrinsic factors are associated with job dissatisfaction

B)

extrinsic factors have the maximum effect on job satisfaction

C)

intrinsic factors have little effect on job satisfaction

D)

intrinsic factors cause job dissatisfaction

5)

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.

5)

_______

A)

hygiene

B)

intrinsic

C)

motivating

D)

neutral

6)

According to the three-needs theory, the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

6)

_______

A)

affiliation

B)

safety

C)

achievement

D)

power

7)

The three needs identified in the three-needs theory can be measured by using a projective test known as the ________ in which respondents react to a set of pictures. Each picture is briefly shown to a person who writes a story based on the picture. Trained interpreters then determine the individual's levels of nAch, nPow, and nAff from the stories written.

7)

_______

A)

Rorschach test

B)

Robert's Apperception Test

C)

House-Tree-Person Test

D)

Thematic Apperception Test

8)

The goal-setting theory states that ________.

8)

_______

A)

self-generated feedback is largely ineffective as a motivator

B)

motivation is maximized by setting moderately challenging goals

C)

employee participation in goal-setting is not always necessary for ensuring performance

D)

in order to maximize performance, goals must not be made public

9)

Which of the following actions accurately reflects the reinforcement theory of motivation?

9)

_______

A)

A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M.

B)

A company initiating a process of job redesign to engage its employees better.

C)

A company's policy of giving its sales staff cash coupons for exceeding their daily targets.

D)

A company setting specific and difficult goals and ensuring that employees accept them.

10)

________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities.

10)

______

A)

Job rotation

B)

Job enlargement

C)

Job enrichment

D)

Job sharing

11)

In the job characteristics model, task significance refers to the degree to which a job ________.

11)

______

A)

requires a variety of activities and uses a number of different employee skills and talents

B)

has a substantial impact on the lives or work of other people

C)...
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