Mis- Ups Case Study

Topics: Customer, Customer service, Wireless Pages: 2 (413 words) Published: September 3, 2013
1. What are the inputs, processing and output of USP’s package tarcking system? USP’s main input includes scannable-bar coded label attached to a package that has the detailed information about the sender, destintaion and when the package should arrive. Customers can download and print their own labels using special software provided by UPS or by accessing the UPS website. As for the processing, before the package is even picked up, the data from the scannable bar coded label is transmitted to one of UPS’s computer centers in Mahwah, New Jersey, or Alpharetta, Georgia and sent to the distribution center nearest its final destination. Dispatchers at this center download the data from the label and use special software to create the most efficient delivery route for each driver that considers traffic, the weather, and the location of each stop. The information on the UPS computer network can be accessed worldwide to provide delivery information to customers or to respond to customer queries. Customer service representatives are able to  check the status of any package from desktop computers linked to the central computers and respond immediately to customer enquiries. Anyone with a package to ship can access UPS website using their own computers or wireless devices such as cell phones to access this information, check delivery

What technologies are used by UPS? How are these technologies related to UPS’s business strategy? UPS incorporates many information technologies for the smooth functioning of its compnay. Delivery Information Acquisition Device(DIAD) is one of them. It can access one of the wireless networks cell phones reply on, captures customers’ signatures along with pickup and delivery information. It also uses Cisco Systems to embed UPS functions like tracking and calculating costs into their own website so that they can track shipments without vising the UPS website. UPS launched Web based Post Sales Order Management System(OMS) that...
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