“To succeed in everything to which I am responsible”
❖ Higher Secondary (2000 – Passed out)
Govt.Boys Higher Secondary School, Nilakkottai.
❖ Diploma in Hotel Management & Catering Technology (2000 to 2003) Sri Balaji College of Hotel Management & Catering Technology, Trichy.
Approved by A.I.C.T.E Govt of India - New Delhi.
❖ Doing MBA – Hotel Management in IIBMS – The Indian Institute of Business Management and Studies. Approved by Maharastra Govt Regd.
▪ GRT GRAND DAYS - Chennai, in F&B Service - From 6.12.2000 to 10.1.2001.-Winter Trainning ▪ ITDC- Temple Bay Ashok Beach Resort – Mamallapuram, in all the major departments from 10.4.2001 to 11.10.2001 - Industrial Exposure Training .
❑ Worked in HOTEL MASS - as CAPTAIN based at Pondicherry from Nov 2003 to Oct 2006. ❑ Working in - HM Group - (Unit of Chang Hotels), as SENIOR CAPTAIN based at Bangalore from June 2007 to still now.
Job Responsibilities: • To ensure myself and my team members to provide the highest level of customer service to our customers. • To create a pleasing environment for customers by offering esteem service by understanding their frame of mind. • To co-ordinate with production team and with my team members to ensure timely delivery of service. • To supervise, motivate and train team members on an assigned shift • To maintain courteous interaction with customers at all times • To update knowledge of product information and pricing. • To assist team members in placing , reviewing and delivering customer orders. • To assign workstations and to schedule of task & breaks. • To train of new employees and making them aware of product information, delivery lead time and pricing. • To have a healthy communication with...