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Managing Diversity in the 21st Century Workplace

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Managing Diversity in the 21st Century Workplace
Managing Diversity in the 21st Century Workplace

Table of Contents

Abstract 3
Introduction 4
Diversity Management 6
Barriers to Managing Workplace Diversity 8 Equal Employment Opportunity Commission and lawsuits 8 Conscious and unconscious bias in the workplace 9 Harassment and incivility 11 Generation gaps 12 Cultural changes 13
The Business Case for Diversity 14
Recruitment and Selection 16
Practicing Inclusion in the Workplace 19
Deciphering Diversity and Inclusion 20
Diversity Training and Education 22
Retaining a Diverse Workforce 24
Conclusion 26
References 27

Abstract

Organizations today are looking at various ways to keep a competitive edge over the competition in their industry. Diversity management was created by organizations as a strategic mechanism to help with the growing diversity in today’s labor markets. Over the years, diversity has been used to define individuals based on ethnic origins, gender, age, sexual orientation, and political or religious beliefs in both society and the workplace. With globalization increasing in the 21st century, organizations have to reevaluate their past practices of diversity management. Human Resource Managers today are challenged to create effective training programs that incorporate upper level management down to front line employees to be responsible for equality and diversity initiatives.

Introduction

Organizations today are looking at various ways to keep a competitive edge over the completion in their industry. One way is by expanding into the global market. As a number of organizations expand globally, to maintain their competitive advantage, they introduce more diverse multicultural groups into the workplace. Managing this new workforce is a challenge facing many organizations today. Diversity management is a strategy that organizations need to


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