Bus Mgt 210

Topics: Communication, Heidelberg Institute for International Conflict Research, Best practice Pages: 6 (2205 words) Published: February 17, 2013
Have you ever had a supervisor that your coworkers and yourself felt as though they had absolutely no clue what they were doing? Now that you are a new supervisor, you should not have to feel like you do not know what you are doing. Best practices for a new supervisor are critical. There are so many important things a new supervisor needs to know to successfully supervise others and help an organization be effective and prosper. What is a supervisor? According to "Business Dictionary" (2012), “Person in the first-line management who monitors and regulates employees in their performance of assigned or delegated tasks. Supervisors are usually authorized to recommend and/or effect hiring, disciplining, promoting, punishing, rewarding, and other associated activities regarding the employees in their departments” (Supervisor). There are many supervisory responsibilities that are crucial to a supervisor’s success. This best practices manual for new supervisors will discuss the following six supervisory responsibilities that are sure to bring success: demonstrating communication skills, determining effective orientation and training methods, improving productivity for teams, conducting performance appraisals, resolving conflict, and improving employee relations.

A supervisor’s main tool is communication. Demonstrating communication skills is the foundation for building a great supervisor. According to "Supervisor Essentials " (2009), “If you aren't listening to your employees, then you get a failing grade at effective communication. As a supervisor you need to communicate with your ears, hearing employee suggestions, benefits, and greivances to become a better listener (Effective Communication). “They use these skills to absorb information, motivate employees, and deal effectively with customers and co-workers” (Rue & Byars, 2004, p. 39). Supervisors are constantly giving instructions to the employees If the supervisors does not efficiently provide clear instruction to the employees, it will be apparent in the performance of the employee. The supervisor must provide a clear understanding of what is expected to the employees. This level of communication also includes motivation. Motivation and communication go hand-in-hand. According to "Supervisor Essentials " (2009), “One of the hardest tasks a new supervisor (or any challenged supervisor) has to deal with is employee motivation. From changing an apathetic employee into a productive one, from fostering an environment of success, from challenging your staff to increase their skills and work more efficiently - it all depends on your ability to motivate as a team leader” . Motivated employees increase the chances of excellent job performance. A supervisor will know how to motivate his or her employees once they are able to understand their employees. This is done through communication and getting to know how each employee feels. Persuasion also plays a major role in the communication process. “To persuade other people to accept their ideas, supervisors must be able to communicate effectively. Good communication can significantly affect a supervisor’s success” (Rue & Byars, 2004, p. 39). Determining effective orientation and training methods also affects a supervisor’s success. Once a supervisor knows how to communicate, motivate, understand, and persuade effectively, he or she can move on to Determining effective orientation and training methods is also a critical. Providing a great orientation and training will allow the employees to develop the skills and conduct that you want them to utilize. According to Rue and Byars (2004), “Orientation is the process of introducing new employees to the organization, their work unit, and their jobs. Training involves the acquisition by employees of the skills, information, and attitudes necessary for improving their effectiveness” (p.181). In orientation the supervisory should cover the general aspects of the job,...
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