Managers look at the skills or competencies they need to successfully achieve their goals. Robert Katz has identified three essential management skills : technical, human, and conceptual.
Technical skills encompass the ability to apply specialized knowledge or expertise. When you think of the skills held by professionals such as civil or oral surgeons, you typically focus on their technical skills .Through extensive formal education, they have learned the special knowledge and practices of their field. Of course ,professionals donâ€™t have a monopoly on technical skills ,and not all technical skills ,have to be learned in schools or formal training programs .All jobs require some specialized expertise ,and many people develop their technical skills on the job.
The ability to work with ,understand ,and motivate other people ,both individually and in groups ,describes ,human skills many people are technically proficient but interpersonally incompetent. They might be poor listeners ,unable to understand the needs of others, or have difficulty managing conflicts .Since managers get things done through other people ,they must have good human skills to communicate ,motivate, and delegate.
Managers must have the mental ability to analyze and diagnose complex situations. These tasks require conceptual skills. Decision making, for instance, requires managers to spot problems, identify alternatives that can correct them, evaluate those alternatives ,and select the best one .Managers can be technically and interpersonally competent yet still fail because of an inability to rationally process and interpret information
Effective vs. Successful Managerial activities
Fred Luthans and his associates looked at the issue of what managers do from a somewhat different perspective. They asked the question : Do managers who move up most quickly in an organization do the...