What is Management? Why organizations need management and why managers need good people skills (TQM)?

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There are three words in the question need to be understood when we start going about the question. Firstly what is a manager and secondly to what extent is good people skills and lastly what is it mean by doing a job well. From my own understanding, manager's function cannot be entirely identified, as one manager's job can be significantly or slightly different to another. But manager takes up significantly in part which deals with people and "human skill is the executive's ability to work effectively as a group member and to build cooperative effort within the team he leads (Robert L. Katz, 1974, p 98)."

Managers cannot do their job well without people skills. People skills conceive many different prospective and ideas which can be practiced in real by managers, these which this essay is going to concentrate on interrelationship between leadership and it's components and motivation. These key people skills draw our attention to the importance of a manager as that an organization is build up with people and the key to a successful manager is how they manage people to help the organization to achieve it's goals and objectives efficiently and effectively.

Leadership and motivation


Firstly and which this essay will mostly contribute to is the leadership skill and how it could improve, develop and effect motivation. Because after all, the managers job is making sure people are at the right job and have constant improvement and enthusiasm and are devoted to their job and the well being of the organization. This part of people skills covers almost every aspect of what a manager need in order to perform their job well. The APJQM state out some extremely important qualities a leader must have and these qualities are grouped as visibility, self-regard and self-development, equality, integrity, ethical decision making and participatory which assist significantly towards people skills.

Leaders need to be visible which means leaders need to be recognized and noticed as leaders. For instance, a leader who manages a sales team but always sits in the office room with air-condition and have do not disturb sign out at the front of his door while his team members running around headless would definitely be not visible to his sales team members, which could well led to de-motivation and failure of teamwork. "The leaders should be charismatic, having an attractive vision and captivating and exciting speaking skills which communicate this vision, an ability to excite others, and being high in energy so that they are see as dynamic (Susanne Lawrence, 1993, p28)."

Because managers are constantly visible to he/her team members or groups, it gives people the feeling that the managers are constantly approach them for the purpose of satisfy their social needs and doing his/her part of job as a manager. If a manager cannot be constantly visible to communicate and interact with the team, they could well lose people's trust and demonstrate the inability to be one of the team member that consequently let down the team spirit.

Self-regard and Self- development

"Self-regard of leaders must be positive to allow the independence of thought, the confidence, the strength of purpose and conviction necessary to make changes necessary for quality (Lawrence, 1993, p28)". Positive self-regard allows a shield against both external and internal disapproval and consequently the ability to learn from it. This element within a manager is very important as that a leader could well make mistakes and is discriminate by people whom the manager leads. As the leader is aware of his mistakes and learnt from it, he/she could perform better and able to build confidence within other people with the next objective or goals of the organization.

Similarly, self-development is essential within a leader in the sense of being a role model for people, leaders...
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