Level 2 Certificate in Principles of Business and Administration (QCF)
QCF [ 600/3451/8]
Unit: Principles of personal responsibilities and working in a business environment (level 2) [L/601/7638]
Learning Outcome 1: Know the employment rights and responsibilities of the employee and employer
. Identify the main points of contracts of employment
An agreement between an employer and employee that create the starting point of the employment relationship and include the terms and conditions, these contracts are usually in writing but don’t have to be.
Identify the main points of legislation affecting employers and employees.
Identify where to find information on employment rights and responsibilities both internally and externally.
Describe how representative bodies can support the employee.
Identify employer and employee responsibilities for equality and diversity in a business environment.
Explain the benefits of making sure equality and diversity procedures are followed in a business environment.
Learning Outcome 2: Understand the purpose of health, safety and security procedures in a business environment
Identify employer and employee responsibilities for health, safety and security in a business environment.
Explain the purpose of following health, safety and security procedures in a business environment.
Identify ways of maintaining a safe and secure environment in a business environment.
Learning Outcome 3: Understand how to communicate effectively with others
Describe different methods of communication.
Explain how to choose the most appropriate method of communicating with others.
Describe ways of actively listening.
Learning Outcome 4: Understand how to work with and support colleagues
Explain the purpose of agreeing standards for own work with others.
Explain the purpose of taking on new challenges and adapting to change.
Explain the purpose of treating others with honesty and consideration.
Learning Outcome 5: Know how to plan own work and be accountable to others
Explain the purpose of meeting work standards and deadlines when completing tasks.
Identify ways of planning own work.
Compare ways of keeping other people informed about progress.
Learning Outcome 6: Understand the purpose of improving own performance in a business environment and how to do so
Explain the purpose of continuously improving own performance in a business environment.
Describe ways of improving own performance in a business environment.
Identify different types of career pathways that are available.
Learning Outcome 7: Understand the types of problems that may occur in a business environment and how to deal with them
Identify the types of problems that may occur in a business environment.
Explain ways of dealing with problems that may occur in a business environment.
Explain how and when to refer problems to relevant colleagues.
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