Jose's Authentic Mexican Restaurant
Business Brief
Jose’s Authentic Mexican Restaurant is a small, 58 seats restaurant, situated in a mature business district. It offers a broad range of Mexican food prepared and served in traditional Mexican theme. There were many customers, and tips for waiter Ivan Karetski were great; however they started declining. (Krajewski, Ritzman, & Malhotra, 2013).
After made customer survey regarding Friday and Saturday evening mealtime, the management of The Jose’s Authentic Mexican Restaurant noticed that customers are mostly complaining about serving time and the food compared to the money spent.
Restaurant’s Qualities and Processes’ Failures
The space inside restaurant is limited, and there is no waiting area. During Friday and Saturday evening mealtimes which usually are peak times, the customers are waiting up to 45 min to sit. As regards delivery of the complete meal, it takes up to 20 min for the food to arrive which is longer than usual 12 min. From the other side, the cook is nervous due to ingredients with lower quality supplied lately.
The restaurant’s qualities can be defined from different perspectives. From customers’ point of view, it is expected the good-tasty food to be delivered on time. The place should be clean; the food served fresh and tasty and in appropriate dishes, the staff pleasant and friendly. They should felt that every dollar spent really worth it. From internal customers point of view, the cook, is expected the best quality ingredients to be delivered on time, the needed equipment to be easy available and appropriate in order to prepare good meals on time. The waiter expects well prepared meals to be ready on time and in appropriate dishes. If these expectations are not met, the restaurant’s reputation is under question. I am not sure if diners who had waited 45 min for seat and then also for meal preparation will come back at Jose’s Restaurant. Also, the meal prepared with wilted ingredients will not make them come and
Jose’s Authentic Mexican Restaurant is a small, 58 seats restaurant, situated in a mature business district. It offers a broad range of Mexican food prepared and served in traditional Mexican theme. There were many customers, and tips for waiter Ivan Karetski were great; however they started declining. (Krajewski, Ritzman, & Malhotra, 2013).
After made customer survey regarding Friday and Saturday evening mealtime, the management of The Jose’s Authentic Mexican Restaurant noticed that customers are mostly complaining about serving time and the food compared to the money spent.
Restaurant’s Qualities and Processes’ Failures
The space inside restaurant is limited, and there is no waiting area. During Friday and Saturday evening mealtimes which usually are peak times, the customers are waiting up to 45 min to sit. As regards delivery of the complete meal, it takes up to 20 min for the food to arrive which is longer than usual 12 min. From the other side, the cook is nervous due to ingredients with lower quality supplied lately.
The restaurant’s qualities can be defined from different perspectives. From customers’ point of view, it is expected the good-tasty food to be delivered on time. The place should be clean; the food served fresh and tasty and in appropriate dishes, the staff pleasant and friendly. They should felt that every dollar spent really worth it. From internal customers point of view, the cook, is expected the best quality ingredients to be delivered on time, the needed equipment to be easy available and appropriate in order to prepare good meals on time. The waiter expects well prepared meals to be ready on time and in appropriate dishes. If these expectations are not met, the restaurant’s reputation is under question. I am not sure if diners who had waited 45 min for seat and then also for meal preparation will come back at Jose’s Restaurant. Also, the meal prepared with wilted ingredients will not make them come and