Sample Observation on the Five Dimensions of Services

Topics: Hygiene, Walk This Way, Good Pages: 4 (1208 words) Published: March 10, 2013
Observation on Jelo’s Place
Jelo’s place is located at P. Inocentes St. Naval, Biliran. It has a welcoming ambiance that would surely attract potential and existing customers. Jelo’s Place is the right atmosphere to socialize with your peers, eating a delicious meal or a simple snack time for your own enjoyment. Either way, Jelo’s Place is the best place to spend your leisure time.

Our group went to Jelo’s Place to conduct an observation regarding their services. We even made our orders there to testify on how their workers interact and serve the customers. We sat and ate for a while and observed the happenings at Jelo’s Place.

Jelo’s Place has many offerings to customers. Different kinds of sweets and pastries are available. They also have mouthwatering refreshments and beverages, together with delicious snacks in various kinds. They also have a list of cuisine on their menu for customers who would like to dine in.

Aside from their splendid food and beverages, the services they offer to their customer are indeed worth the price paid by the customers. Their cashier is very attentive to the customers upon rendering their payments. In addition, their waiters are friendly and entertain customers in the best way they can. Their staffs are always trying their best to maintain a good relationship towards their customers. How they cook their food means that that render good cooking services to all the diners. The food and beverages are very tasty and this means that their cooks or chef give dedication to their profession. Even the owner keeps track of the services and makes sure that the customers are having a good time and are experiencing enjoyment.

Jelo’s Place already has regular customers due to their great offerings. Most of the customers are usually foreigners. Moreover, this is not a surprise because the interior design of the place is made with elegance and sophistication. Even its utensils and other equipments are classy. The reason why Jelo’s...
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