Internship Experience Customer Tech Support
Customer Technical Support Experience with InterTech
Introduction I am very grateful that I have achieved a portion of my goals before I am too old. It was the year 2001-2004; I was enrolled and studying to be a computer technician at Western Nebraska Community College. I learned how to troubleshoot computers; program websites, and work in a database program. As I graduated for the first time at Western Nebraska Community College as a Computer Technician in May 2004, I was persuaded to continue my education by my family and friends and now currently continuing on with Chadron Stage College working towards my Bachelors degree where I am currently earning Internship credits working at InterTECH corporation. Within high-tech organizations you can typically find a support group called Tech Support. This group provides technical support of the end-user customer, distributor, salesperson or value-added reseller. Tech support people spend their day explaining their products and services and how to use them effectively. The name of the company where I am doing my internship is called InterTech. InterTech Corporation has been serving Cable MSOs since 1997. Their clientele systems vary in size from 100 cable subscribers to 50,000 cable subscribers. They serve more than 65 villages coast to coast; from Oregon to Florida; from Michigan to Oklahoma. This paper will deal with my internship experiences with InterTech and all the things that I have leaned while working with the customers of InterTech. This primarily involves customer service quality and technical support procedures. Centrally located in Gering, Nebraska, InterTech Corporation was founded as a small cable-operator-owned company providing a satellite-based Internet solution that was at first created to serve other small cable operators and develop them to delve into the Internet Service business. It was initiated to be able to provide service to any size system, with a NOC (Network Operations
Introduction I am very grateful that I have achieved a portion of my goals before I am too old. It was the year 2001-2004; I was enrolled and studying to be a computer technician at Western Nebraska Community College. I learned how to troubleshoot computers; program websites, and work in a database program. As I graduated for the first time at Western Nebraska Community College as a Computer Technician in May 2004, I was persuaded to continue my education by my family and friends and now currently continuing on with Chadron Stage College working towards my Bachelors degree where I am currently earning Internship credits working at InterTECH corporation. Within high-tech organizations you can typically find a support group called Tech Support. This group provides technical support of the end-user customer, distributor, salesperson or value-added reseller. Tech support people spend their day explaining their products and services and how to use them effectively. The name of the company where I am doing my internship is called InterTech. InterTech Corporation has been serving Cable MSOs since 1997. Their clientele systems vary in size from 100 cable subscribers to 50,000 cable subscribers. They serve more than 65 villages coast to coast; from Oregon to Florida; from Michigan to Oklahoma. This paper will deal with my internship experiences with InterTech and all the things that I have leaned while working with the customers of InterTech. This primarily involves customer service quality and technical support procedures. Centrally located in Gering, Nebraska, InterTech Corporation was founded as a small cable-operator-owned company providing a satellite-based Internet solution that was at first created to serve other small cable operators and develop them to delve into the Internet Service business. It was initiated to be able to provide service to any size system, with a NOC (Network Operations
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