Data Redundancy To Increase Customer Sa
Data Redundancy to increase Customer Satisfaction
Lakeshia Hampton
Course Proposal
Managerial Applications of Information Technology MIS535
Devry University, Keller Graduate School of Management
November 9, 2014
Proposal
Topic
This proposal reviews how Comcast Technical repair Dept. can reduce data redundancy in the customer care department and increase communication between different departments to help assist customers local as well as out of market. Additionally, the research paper will examine the different databases and software application program that are used to collect customer information. This paper will discuss how the Tech Repair center can become more efficient with centralizing all programs, and communication amongst different department to help agents assists customer more efficiently. Lastly, the paper will give the Comcast a recommendation of a new system to transition to that allow both the agents, supervisors, and managers to manage the center through one system.
Problem
The business problem to be solved it how to centralized different softwares used to one system to avoid agents using multiples systems to assist customer more efficiently. As well, as being able to assist all customers in/out of market. This will help increase customer satisfaction, reduce cost, and more user friendly.
Approach
Determine if we can find a system with Cloud storage or application. All applications, and software used can be stored. For example, VMWare. We can centralized all programs in one area to help increase efficiency with users. This will keep agents from having to utilize more than one screen to assist customers. This will lower cost for managing call, and customer calling in. This will save billions of dollars over time, based on amount time saved.
General Benefits
Lakeshia Hampton
Course Proposal
Managerial Applications of Information Technology MIS535
Devry University, Keller Graduate School of Management
November 9, 2014
Proposal
Topic
This proposal reviews how Comcast Technical repair Dept. can reduce data redundancy in the customer care department and increase communication between different departments to help assist customers local as well as out of market. Additionally, the research paper will examine the different databases and software application program that are used to collect customer information. This paper will discuss how the Tech Repair center can become more efficient with centralizing all programs, and communication amongst different department to help agents assists customer more efficiently. Lastly, the paper will give the Comcast a recommendation of a new system to transition to that allow both the agents, supervisors, and managers to manage the center through one system.
Problem
The business problem to be solved it how to centralized different softwares used to one system to avoid agents using multiples systems to assist customer more efficiently. As well, as being able to assist all customers in/out of market. This will help increase customer satisfaction, reduce cost, and more user friendly.
Approach
Determine if we can find a system with Cloud storage or application. All applications, and software used can be stored. For example, VMWare. We can centralized all programs in one area to help increase efficiency with users. This will keep agents from having to utilize more than one screen to assist customers. This will lower cost for managing call, and customer calling in. This will save billions of dollars over time, based on amount time saved.
General Benefits