Informal Networks: The Company Behind the Chart
by David Krackhardt and Jeffrey R. Hanson

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RICHARD NORMANN AND RAFAEL RAMIREZ DAVID A. GARVIN GEORGE STALK, JR. AND ALAN M. WEBBER DAVID KRACKHARDT AND JEFFREY R. HANSON BARBARA PRESLEY NOBLE

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INFORMAL NETWORKS: THE COMPANY BEHIND THE CHART REINVENTING LABOR: AN INTERVIEW WITH UNION PRESIDENT LYNN WILLIAMS HOW BELL LABS CREATES STAR PERFORMERS

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Mapping employees’ relationships can help managers harness the real power in their organizations.

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Informal Networks: The Company

by David Krackhardt and Jeffrey R. Hanson

Many executives invest considerable resources in restructuring their companies, drawing and redrawing organizational charts only to be disappointed by the results. That’s because much of the real work of companies happens despite the formal organization. Often what needs attention is the informal organization, the networks of relationships that employees form across functions and divisions to accomplish tasks fast. These informal networks can cut through formal reporting procedures to jump start stalled initiatives and meet extraordinary deadlines. But informal networks can just as easily... [continues]

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