Importance of Ism in Marriott

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Mission, Goals and Importance of Information System Management – Marriott International Inc.

Marriott International is a global hospitality operator, with properties in the US and ninety nine other countries and territories. Its operations include managed and franchised hotels. Marriott operates or franchises nearly 6,000 hotels and resorts under twenty brands such as Ritz Carlton, JW Marriott Hotels, Marriott Hotels and Resorts, Fair Field Inn, Spring Hill Suits, Residence Inn, Renaissance, Bulvari, Expedition, MVCI, Courtyard etc. The Hotels are located in 100 countries around the world. It is crucial for Marriott to have the most efficient information management to be able to manage all these properties while maintaining the quality of service they so well strive to maintain and improve.

According to V and Mahapatra, “the information system department has served an increasingly important role in many organizations proactively to shape new competitive strategies that improve operational and managerial work processes”. Mission of Marriott’s ISM:

Marriott uses its Information System to support the guests and employees. Guests support is divided into the five different major parts: • Reservation System – customer-relationship management package from Siebel Systems Inc used by Marriott Website and Toll free number. • Front Desk – this is the system they use during check in and checkout – Fosse and Fidelio • Restaurant – this is the system which they use in serving food, retail (gift shop) and services (room service) – Micros as a point of Sale, ChefTec recipe management, food costing and inventory system and Denver-based Culinary Software Services for different recipes. • Other services like Spa Treatments – Spa Soft by Springer miller. • House Keeping – This is the system they use for scheduling, inspecting and updating the housekeeping tasks - Guest ware Marriott Employees uses varieties of information technologies to accomplish...
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