The concept of training predates history; it is as old as man himself. The earliest man learnt to hunt and grow crops for his survival. One of the earliest types of training was on the job training (OJT), which is still in wide use today
China began training of her workers through conceptual case studies in the 5" century BC. Confucius presented problems to his students and asked them to contemplate possible solutions to those problems. The case study is still widely in practice even today, mostly in professional schools. It is an effective tool to encourage learners to think philosophically about difficult and problematic situations without having to go through personal experiences. As time went on, modern theories of psychology, training, and staff development were applied to training methods in order to keep staff skilled, knowledgeable, and motivated Definition: "Training is the process of teaching new employees the basic skills they need, to perform their jobs" (Dressler, 2003)
Training is a learning experience which seeks a relatively permanent change in the individual that will improve his ability to perform his job well. Every organization needs to have well trained, experienced and adjusted employees to perform their duties efficiently. Training can involve the changing of skills, knowledge, attitudes, or behavior. It may mean changing what employees know, how they work, their attitudes toward their work, or their interaction with their coworkers or supervisor. Training is more present day oriented and focuses on individual's existing jobs and enhancement of abilities to perform well. Training should not focus on new employees only, but old employees should also be put through periodical training in order to keep their knowledge updated.
1.1 Background information.
One of the most important aspects in the contemporary hotel industry is employees’ acquaintance with new methods and techniques of Hotel...