Hospitality Industry
the UK hospitality iNdustry
1.1 The structure of the hospitality industry
The hospitality industry in the UK is a broad and varied industry ranging from single-person organisations to worldwide corporations. People do a total of more than 80 different jobs in the industry.
key terms
Hospitality: kindness in welcoming guests or strangers
Fourteen different industries
The hospitality industry is not just hotels and restaurants.
There are 12 other different sectors of the industry:
Hospitality
services
Gambling
Pubs, bars and nightclubs
Contract catering Events
Sectors of the hospitality industry
Travel services
Membership clubs Tourist services
Hostels
Visitor attractions Self catering
Holiday parks
These different industries will be looked at further in future chapters in this book.
Different-sized operations in the industry
Sally has her own burger van. She runs it on her own. She buys and cooks all the food and cleans the van at the end of the day.
Adil works for McDonalds as a manager. He is responsible for the daily running of the outlet and has many jobs, such as organising staff training, quality control and customer complaints. Around 80 per cent of hospitality operations employ less than five people. This means that hospitality is a great industry for people who want to set up their own business – whatever it might be, as well as for people who want to progress their career in a multinational corporation.
2
hospitality and catering
Different customers
activity
Not everyone wants the same type of service or food. The industry has to identify people’s different needs and offer suitable services and food to match those needs.
Some people want a cheap room – just somewhere to ‘put their head down’. A hostel is ideal for this.
Some people want luxury – more than they’d have in their own home. They want a TV with 20 channels and home movies, a bar with room service and
1.1 The structure of the hospitality industry
The hospitality industry in the UK is a broad and varied industry ranging from single-person organisations to worldwide corporations. People do a total of more than 80 different jobs in the industry.
key terms
Hospitality: kindness in welcoming guests or strangers
Fourteen different industries
The hospitality industry is not just hotels and restaurants.
There are 12 other different sectors of the industry:
Hospitality
services
Gambling
Pubs, bars and nightclubs
Contract catering Events
Sectors of the hospitality industry
Travel services
Membership clubs Tourist services
Hostels
Visitor attractions Self catering
Holiday parks
These different industries will be looked at further in future chapters in this book.
Different-sized operations in the industry
Sally has her own burger van. She runs it on her own. She buys and cooks all the food and cleans the van at the end of the day.
Adil works for McDonalds as a manager. He is responsible for the daily running of the outlet and has many jobs, such as organising staff training, quality control and customer complaints. Around 80 per cent of hospitality operations employ less than five people. This means that hospitality is a great industry for people who want to set up their own business – whatever it might be, as well as for people who want to progress their career in a multinational corporation.
2
hospitality and catering
Different customers
activity
Not everyone wants the same type of service or food. The industry has to identify people’s different needs and offer suitable services and food to match those needs.
Some people want a cheap room – just somewhere to ‘put their head down’. A hostel is ideal for this.
Some people want luxury – more than they’d have in their own home. They want a TV with 20 channels and home movies, a bar with room service and