September 20, 2010
Employees from the billing department are not receiving the accurate codes and information needed for data entry, slowing production and payment for the doctor. As head of the billing department, you have been delegated to lead a problem-solving team to resolve this issue. How will you choose the members of your team? How will you promote effective teamwork to solve this problem?
I will choose the members of my team based upon education and experience. However, I would not overlook low-ranking employees, because I know that they might be of most help because they are familiar with the daily routines of our organization. In order to promote effective teamwork to solve the problem, I would make sure all members of my team can communicate effectively. Communication is a huge part of teamwork. I would establish ground rules for attendance, discussions, and decision-making. I would make sure all members of my team agree on the nature, importance, and cause of a problem before trying to solve it. I would make sure that I understand each group member’s area of expertise and background so they would know each other and recognize their differences and similarities. I would encourage all of the group members to contribute ideas. Being willing to compromise is also important when fostering teamwork. Summarizing group discussions out loud can help to clarify the viewpoints and perspectives of the group. It is important to be aware that conflict is natural in a group setting. Communication skills training can help employees assume their roles and manage conflict involved in teamwork. It is also important to inform and educate people on crisis, how to handle a crisis within the organization, so it can be controlled. All of these things are important. It is important that one knows how to effectively communicate in order for teamwork to have a positive effect.