Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such.
Written communication method Purpose in the workplace Technical or expository writing Why the classification was chosen
E-mail Communication with other employees. Expository writing E-mails can be used to describe or explain a case or problem.
Memo Info employees of new policies. Expository writing Memos explain the new policies being put in affect.
Letter Expository writing
Manual A book of policies or rules set by an employer. Technical writing Manual places a system of rules and polices within a company.
Website Advertise the company. Technical writing Website informs the consumers of what the company offers.
Other
Answer the following questions:
• What is the most common form of written communication in your workplace or in a workplace with which you are familiar? Is expository writing or technical writing the most common form of written communication in this workplace? Who is responsible for most of the technical writing in this workplace?
The most common form or written is technical writing within my workplace. The most common form of written communication is expository writing such as E-mails. The Development department is responsible for the technical written within my workplace.
• What are some common issues you have seen with written communication in the workplace?
The most common issues I have seen with written communication are the improper grammar and punctuation when writing memos and e-mails.
• How can an organization benefit from well-written communication?
A organization can benefit from well-written communication in several ways such as, not have to explain ever step in the manual to employees and communicate better within the company through e-mails or written letters.
• How do written communication skills differ from verbal communication skills? What are the challenges a skilled verbal communicator might encounter when performing technical writing?
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