Written communication method
Purpose in the workplace
Technical or expository writing
Why the classification was chosen E-mail
Contact and respond to a person quickly with information or a question
Not instructional, usually informal, meant to get information to/from quickly Memo
Provide reminder information
Used to get information out quickly, short and to the point Letter
Relay information to a specific person or group
Usually written to a specific person or group that ends with some objective, like a project end date. Manual
Inform employees on how to complete something
Manuals are usually a set of instructions aimed at teaching the employee how to complete a task or operate a specific item/program Website
Inform employees and customers about the company
Could be an informal site aimed at teaching people about the company and products. Could also be formal and contain instruction manuals, directions, how-to’s and so forth. Other
Answer the following questions:
What is the most common form of written communication in your workplace or in a workplace with which you are familiar? Technical writing which includes, instructions and manuals are the most common form of writing in my workplace.
Is expository writing or technical writing the most common form of written communication in this workplace? It is a mixture of both, but it does lean more toward the technical side.
Who is responsible for most of the technical writing in this workplace? This falls on a variety of people in the IT department to complete this type of writing.
What are some common issues you have seen with written communication in the workplace? Some of the issues that we experience is with understanding and with timing. By understanding, I mean that we (IT) tend to forget that not everyone knows all of the terms and abbreviations we use. So when we write something we have to consciously focus and remind ourselves...
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