Unit 206 Business Admin

Topics: Work, Feedback, Team Pages: 4 (1021 words) Published: March 25, 2013
Learner statement unit 206

Outcome 1
Enterprise rent a car (ERAC) operates within the automotive and retail industries. Our mission is to fulfil the automotive and commercial truck rental, leasing, car sales and related needs of our customers and, in doing so, exceed their expectations for service, quality and value. We will strive to earn our customers' long-term loyalty by working to deliver more than promised, being honest and fair and "going the extra mile" to provide exceptional personalized service that creates a pleasing business experience. We must motivate our employees to provide exceptional service to our customers by supporting their development, providing opportunities for personal growth and fairly compensating them for their successes and achievements. We believe it is critical to our success to promote managers from within who will serve as examples of success for others to follow. Although it is our goal to be the best and not necessarily the biggest or the most profitable, our success at satisfying customers and motivating employees will bring growth and long-term profitability. Within the automotive and rental sector, ERAC offers high service levels and reliability and offers certain perks that other companies do not such as “we will pick you up” Reviewing damage claims and assigning collection strategies

Negotiating with individuals, insurance companies, corporate customers and credit card companies   Maintaining accounts of collections and incoming payments on claim files Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports  Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed Determining what claims must be worked in order to obtain payment Interpreting...
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