Customers of the workshop often require information about how to get the service.
The elements are:
Directions to service site
The workshop is well-known among Dungun’s population because the workshop started their business since 1983. Other than that, the workshop’s location is strategic so that it will make ease to the customer to go there. The regular customer of the workshop will be advocate person and they will tell to their friends and family about the location of the workshop.
Schedule or service hours
The workshop started their business at 9.00A.M until 7.00P.M from Saturday until Thursday. They also extend their operation time if the customers want to get their car immediately. During festive season and school holiday, the workshop will also extend their operation time in order to make sure the customers satisfied with their services.
The price that offered by the workshop are reasonable except for tires because they provide the best quality of tires. The prices of the tires also depend on the type, size and quality of the tires itself. The prices of other services are reasonable and similar to other workshop.
Conditions of sale
This workshop always gets the customer because of their well-known name so they do not have to do heavy promotion to gain the profit. The workshop always gets the demand for the service during peak-time...
...a small play corner for the little children. Here they can play without leaving the sight of their parents.
Describe the service marketing concept.
The flower of service consists of four facilitation services. These are services that are either required for service delivery or aid in the use of the core product. These four services are; information, order-taking, billing and payment. The other four services are listed as enhancing services. Enhancing supplementary services add extra value for customers. These services are; consultation, hospitality, safekeeping and exceptions.
( Christopher H. Lovelock 2007)
Customers often require information about how to obtain and use a product or service. They may also need reminders and documentation. Information like for example: service hours, prices, instructions on using services, confirmation and hanges of reservation and receipts & tickets. ( Christopher H. Lovelock 2007)
At café Hopper guests receive information through the magazine about theater and a combination of theater and dinner. This magazine is published every year around September or October and has all the information for the comming year. The guests can also call the reservation department or the reception if they have questions. Also on their website...
...Generally, financial services refer to services provided by the finance industry either public or private finance industry. Financial services defined as services that related to facilities such as saving accounts, checking accounts, leasing, loans and money transfer provided by banks, credit unions and finance companies.1
Flower of service is a visual framework for understanding the supplementary service elements that surround and add value to the core product. Flower of service is introduced by Christopher Lovelock that distinguishes between facilitating and enhancing supplementary services. These different supplementary services can be classified into eight petals. The core service is the reason why service provider exists in the market. However, in order to create value to customer, additional services are required. These services known as supplementary services. It is crucial for the service provider to realize that if the supplementary services are not sufficiently provided, the core benefit of the services cannot be consumed fully. According to the flower of service there are two kinds of supplementary services which are facilitating supplementary...
This report provides an assessment of the current service concept at the North Ridge Lyceum Ltd. It is consists the findings of an analytical assessment of the school using the Flower of Service Concept. Supplementary services, which are the petals, rally around the core of the service which is used to augment the core service or business and also it adds extra appeal to the core. These supplementary service are grouped into two (2)
* Facilitating supplementary service element
* Enhancing supplementary service element.
The report also discusses a brief history of education in Ghana and changes that have taken place in this sector in the last ten years as a result of globalization, increase in population, government policies and other factors.
We also looked at the current trends in the industry today with a rise in private sector participation and high demand for private education.
A brief preface of the school is that it is a private educational facility which is well positioned in the country as one of the best primary and junior high school in Ghana.
The assessment of the school, using the flower of service concept saw that information, a supplementary element is inadequately addressed. Whiles order taking and billing and payments facilitating supplementary service element can greatly be...
The core product of Gleneagles is offer comprehensive range of medical services which include facilities and medical technologies for patients. The core product of Gleneagles is also offer healthcare experience for national and international patients.
Facilitating supplementary services
Gleneagles hospital Kuala Lumpur provides clear information about direction to service site on the websites. The address of Gleneagles hospital Kuala Lumpur is No 282 & 286 Jalan Ampang, 50450 Kuala Lumpur. Gleneagles hospital describes the location of the hospital where is located on Embassy Row on the main Jalan Ampang, Kuala Lumpur. The hospital location is central and easily accessible by the inner ring roads of Jalan Tun Razak and Jalan Ampang; the MRR (middle ring road) and AKLEH (Ampang-Kuala Lumpur Elevated Highway) by cars taxis or buses. Gleneagles Kuala Lumpur is near to Jelatek stop of Putra LRT station, it take less than 5 minutes by taxi to the hospital. The location map provided on the official website of Gleneagles. Gleneagles also provide information of regular visiting hours run from 9am to 10 pm. The visiting hours for Intensive Care (ICU) / Coronary Unit (CCU) / High Dependency Units (HDU) is 9.00am to 2.00 pm and 4.00pm to 8.00 pm. Gleneagles operates 24 hour daily for accident and emergency on the ground floor of the hospital. Gleneagles list out the price of executive screening programme such...
Experiment No. 5
Classifications of Alcohols: Lucas Test
Q1. REACTION OF PRIMARY, SECONDARY AND TERTIARY ALCOHOLS WITH LUCAS REAGENT
IMMEDITE REACTION WITH LUCAS’ REAGENT
OBSERVATIONS AFTER 5 MINUTES AT 27 °C TO 28 °C
No reaction occurred
Secondary butyl alcohol
Tertiary butyl alcohol
Q2. REACTION OF SECONDARY AND TERTIARY ALCOHOLS WITH CONCENTRATED HYDROCHLORIC ACID
Secondary butyl alcohol
Tertiary butyl alcohol
Q3. Classify the alcohols used in this experiment as primary, secondary or tertiary.
Q4. Use your answer to question 1 and the results in Table 2 to explain how mixing an alcohol of unknown structure with Lucas. Reagent can help one to determine whether it is primary, secondary or tertiary.
Q5. Write down an equation for the reaction of tertiary butyl alcohol with concentrated hydrochloric acid.
Q6. Explain why the solution became milky white in appearance after adding 11 M HCl(aq) to the tertiary butyl alcohol.
Q7. A student is given two alcohols with which to perform Lucas Test. These are cyclohexanol and 2-methyl-2-propanol. The bottles containing each alcohol are labelled, but the propettes used are not. The student accidentally muddles the propettes. When drops of each alcohol are mixed with Lucas. Reagent and kept at 27 °C, both solutions become turbid. How can the student find out which alcohol has been placed in which propette?...
...Compare and Contrast two key themes in Alice Walker’s ‘The Flower’
‘The Flower’, written by Alice Walker is a short story about a young 10 years old girl called Myop who has loses her innocence because of what she had found in the forest. This short story was written during the first half of the 1900’s where there were civil rights in America. Alice Walker, who is an American-African writer, wrote this story to let the reader be aware of what is happening and how the African-American people are affected because of slavery and racism. Walker is able to do this by describing Myop who tries to hold on to her innocence but she loses it after stepping on a black man who was hung because he’s black. At the beginning, Myop is shown as a happy, naïve and carefree girl. After she stepped on the corpse she realized the real world, and had matured and lost her innocence. Walker is able to do this by using imagery and symbolism to describe to the reader Myop’s strong will of trying to be a child and not being aware of the ‘adult’s world’. In this essay, I will be writing about what the author uses and how does it affects the theme innocence and loss of innocence.
At the beginning of the story Walker is able to let the reader knows that Myop is a young, innocent, carefree girl right away. This is because in the introduction of the story she mentions ‘It seem to Myop as she skipped lightly from hen house to pig pen to smoke house’. This shows the...
By: Alice Walker
* Myop – daughter of a sharecropper.
* Dead man – an old corpse found in the woods.
* Farm – where the parents of Myop work.
* Woods – where Myop wanders to find flowers.
* Summer – light-heartedness, carefree outlook in life the most children hold.
* Flower – innocence, universal symbol of joy and life.
* Dead man – loss of innocence, reality of life.
* Noose – impossibility of remaining innocent.
* Snakes – adult situations.
* Woods – dreaded unknown.
* All people try to hang onto childhood innocence, but at some undeniable point the innocence disappears in us all.
Myop is happy and carefree as she skips around her family's cabin playing with the animals. She does not look beyond the splendor of her free and comfortable childhood. On this day she decides to explore the woods as she had done many times with her mother in late autumn while gathering nuts.
Myop then leaves the safety and peacefulness of her family's sharecropper cabin to search for new and wonderful flowers. This summer morning she makes her own path and finds herself about a mile from home in unfamiliar surroundings. The cove she had come upon was gloomy, damp and had a mysterious silence.
In her quest to recapture the happiness of the morning, and find her way back to her cabin, she stumbles onto the remains of a...