Preview

Frequent Shopper Program: Case Study

Powerful Essays
Open Document
Open Document
2834 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Frequent Shopper Program: Case Study
Quality Assurance Process Software quality is of the utmost importance to any project undertaken by SSC. To this end SSC has developed a multi-phased audit process that ensures that the Frequent Shopper Program meets the defined requirements. Planning what will be audited, how it will be audited and how those audits will be verified is an essential portion of a quality assurance process. The initial phase of the QA process will be defining what audits need to be conducted and what requirements those audits must meet before being verified. Kudler Fine Foods Frequent Shopper Program must undergo a number of audits prior to delivery.
Functional Audit
The first among audits being a functional audit, this ensures the requirements provided …show more content…
This ensures that the tests proscribed are sufficient to authenticate the functionality of the software ensuring it meets the design specifications and ensures the data sources are available and fulfill the needs of the software. Additionally this testing will include reviewing installation and operational testing documentation to ensure that it clearly describes what methods will be used to test the installation of the software as well as the operation of the software. Testing documentation should be kept clear and be complete enough to verify the system is working properly but not so overly complete as to utilize time and resources on over testing …show more content…
This is especially so as it will replace the current POS and must perform quickly under a heavy workload in order to process sales in an efficient manner. In order to ensure the software is functioning quickly individual components and the software as a whole will be subjected to response time tests during a simulated workload that approximates real world usage. These tests will then be compared to against speed requirements based on the SRS requirements. Performance testing has three main phases, in three different interfaces. The first phase will include gleaning the speed requirements for each transaction type these may include adding an item to the cart at the POS or rendering a customer’s purchase history on a browser page. Each transaction group should be listed as well as the response time along with either projected or actual peak usage
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Better Essays

    Lt Service Request Sr-Kf-013 Final Paper
    • 3711 Words
    • 15 Pages

    Lt Service Request Sr-Kf-013 Final Paper

    The loyalty program is an electronic database that monitors, records, stores, and reports customer purchases that retain to the loyalty program. Kudler Fine Foods benefits in the ability to track customers frequently purchased products through the generation of reports showing new or seasonal product trends allowing for a prediction in future purchases throughout the year, which all increase revenue and sales.…

    • 3711 Words
    • 15 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    Kudler Fine Food's Frequent Shopper Program: Case Study
    • 531 Words
    • 3 Pages

    Kudler Fine Food's Frequent Shopper Program: Case Study

    It is important for Kudler Fine Foods to choose the correct hardware and software because the wrong software could cost money and trade-offs in other areas of the frequent shopper program process. For example if the hardware for the program cost $150,000 and the software cost $75,000, but the hardware and software wind up not working, more hardware and software needs to be purchased. This could cause problems because the money used to reorder a new hardware and software may cause some of the team to be cut. It is very important for Kudler Fine Foods to include design trade-offs within the budgeting phase to ensure if any problems arise it will not affect in other part of the frequent shopper…

    • 531 Words
    • 3 Pages
    Satisfactory Essays
    Read More
  • Better Essays

    Summary: Kudler Frequent Shopper System
    • 1124 Words
    • 5 Pages

    Summary: Kudler Frequent Shopper System

    Retailers use frequent shopper programs to reward customers for shopping loyalty with exclusive offers and attracts new customers by discounting certain products when they use a shopper card. Kudler Fine Foods hopes to capitalize on the frequent buyer program marketing strategy to improve operational efficiency and increase the consumer purchase cycle. The purchasing data provides a detailed list of consumer buying trends invaluable to the company and its suppliers.…

    • 1124 Words
    • 5 Pages
    Better Essays
    Read More
  • Good Essays

    Kudler Fine Foods Sr-Kf-013
    • 726 Words
    • 3 Pages

    Kudler Fine Foods Sr-Kf-013

    As with all endeavors, the only way to truly measure success is with projected and completed milestone markers. Kudler Fine Foods wishes to use the new frequent shopper program to increase revenue. Kudler has partnered with a loyalty points program to provide customer with points which can be redeemed for high end gift items, airline first-class upgrades or other specialty foods. The goal of the frequent shopper program is to track the purchase behavior at the individual customer level and provide high value incentives, the customer behavior patterns will help refine its processes and offerings to best satisfy their valued customers.…

    • 726 Words
    • 3 Pages
    Good Essays
    Read More
  • Good Essays

    Kudler Fine Foods Data Table Analysis
    • 405 Words
    • 2 Pages

    Kudler Fine Foods Data Table Analysis

    Kudler Fine Foods has set up their system to allow each individual department to have access to the programs that will help improve the process of record keeping. Each department is able to track inventory and manage their given tasks by viewing current levels of inventory and future inventory requirements. The system is set up to where an employee can enter a code for each item that will identify it and place it in its own category. Accounting department can then track sales, payments and future purchases. This allows the company to better manage and budget for future sales.…

    • 405 Words
    • 2 Pages
    Good Essays
    Read More
  • Better Essays

    Kudler Fine Foods Frequent Shopper Program
    • 4070 Words
    • 17 Pages

    Kudler Fine Foods Frequent Shopper Program

    The design team from Team A devised this business proposal as a response to the Service Request: SR-kf-013. This proposal includes the business goals, scope, requirements, feasibility, and information flow involved in the Shopper Rewards Program of Kudler Fine Foods (Kudler Fine Foods, Inc., 2008). Moreover, the budget, timeline, trainings, implementation and support for the said program were also explored. The group will also tackle the different technologies, specifically software and hardware that are used to implement this new program. Finally, the stakeholders for the said program are also identified and their role in the success of the project will also be depicted in this paper.…

    • 4070 Words
    • 17 Pages
    Better Essays
    Read More
  • Good Essays

    Service Request Sr-Kf-013
    • 744 Words
    • 3 Pages

    Service Request Sr-Kf-013

    In this paper I will discuss how Kudler Fine Foods is in the process of developing a new frequent shopper program and describe the potential legal, ethical, and information security concerns related to the development of the Kudler Fine Foods Frequent Shopper Program. I would like to go into a little detail of the company, Kathy Kudler is the founder and owner of the company and their first location is located in La Jolla, San Diego CA. Kathy basically wanted a place from which people and chefs can purchase high end food and cooking tools for cooking. Kudler Fine Food has three store fronts and now expanding online as well. With this in mind can create many problems down the line for Kathy and from which I will explain.…

    • 744 Words
    • 3 Pages
    Good Essays
    Read More
  • Good Essays

    Kudler Fine Foods Audit Processes
    • 986 Words
    • 4 Pages

    Kudler Fine Foods Audit Processes

    Kudler Fine Food has expanded business and updated their computer systems to meet demands. As IT information is adopted within the organization, automation control processes has become more virtualized. To ensure that Kudler’s computerize systems function properly an audit must be performed on an annual basis. Management at Kudler Fine Foods wants to see the proposed audit schedules for all systems. Management wants to know the types of audit and how they will be conducted. In addition, management would like to know about events that might prevent reliance on auditing through the computer.…

    • 986 Words
    • 4 Pages
    Good Essays
    Read More
  • Good Essays

    Kudler Fine Foods Accounting System
    • 865 Words
    • 4 Pages

    Kudler Fine Foods Accounting System

    In 1998, Kudler Fine Foods specialty food store opened its doors and has continued to grow ever since. Within five years, Kudler opened two more stores and business could not be better. To compete with the competition, Kudler Fine Foods realized the benefit of implementing a frequent shopper reward program. The frequent shopper rewards program will keep its members updated on store promotions, sales, and events. Members of this program will also receive special offers and discounts to use at their store. The frequent shopper program focuses on rewarding returning customers by their spending habits and frequency of their purchases. Kudler partnered with a points program to provide their loyal customers with points that can be later redeemed for higher quality items that Kudler has to offer. With this program there are a number of possible issues that must be taken into consideration; legality, security, and ethical concerns.…

    • 865 Words
    • 4 Pages
    Good Essays
    Read More
  • Powerful Essays

    Bsa 375 Kudler Frequent Shopper
    • 5038 Words
    • 21 Pages

    Bsa 375 Kudler Frequent Shopper

    Kudler Fine Foods would like to develop a Frequent Shopper Program to track the purchases of their customers. As the purchases of a customer are tracked, they will accumulate loyalty points. A customer can redeem their points for gift items, specialty foods and other products or services.…

    • 5038 Words
    • 21 Pages
    Powerful Essays
    Read More
  • Better Essays

    Kudler Fine Foods
    • 969 Words
    • 4 Pages

    Kudler Fine Foods

    Kudler Fine Foods wishes to develop a system to track customer purchases through a Frequent Shopper Program to award loyalty points for redemption. The objective of this project request is to track purchases of individual customers, which will accumulate as loyalty points for redemption (Apollo Group, 2011). Customers will have the ability to redeem loyalty points for gift items, specialty foods, and other products or services as made available (Apollo Group, 2011).…

    • 969 Words
    • 4 Pages
    Better Essays
    Read More
  • Better Essays

    Case Study: Kudler Fine Foods
    • 892 Words
    • 4 Pages

    Case Study: Kudler Fine Foods

    The program will record and save sensitive information along with their purchases. Without the protection of consumer privacy can result in the data getting compromised. There are many policies per law that Kudler Fine Foods need to follow to protect consumer rights. These polices include fair information guidelines for the promise to protect consumer information and the right to share with third parties. Consumers should be able to contact the company with any questions or concerns regarding the privacy of their information. Prior to signing up for the program, a descriptive privacy policy should be read, agreed, and signed by each customer. This will make certain the consumer is aware his or her information is kept secured and…

    • 892 Words
    • 4 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    SCI201-1404A-14 Environmental Science and Sustainability
    • 442 Words
    • 2 Pages

    SCI201-1404A-14 Environmental Science and Sustainability

    application. This some high quality software that lets you run more tests in less time with fewer…

    • 442 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Better Essays

    Computer Information System Brief
    • 1317 Words
    • 6 Pages

    Computer Information System Brief

    Kudler Fine Foods is a specialty grocery store located in the San Diego area. The first location was opened by Kathy Kudler in June 1998. Currently there are three locations in La Jolla, Del Mar, and Encinitas. Kudler Fine Foods has a variety of domestic and imported food and beverage items including produce, meat, seafood, condiments, packaged foods, cheese, dairy products, wine, and a bakery. Our firm has been hired by Kudler Fine Foods in order to assess their accounting and information technology systems. This brief will address their business and accounting information needs, their current hardware and software, the strengths and weaknesses of the current computer system, explore opportunities for upgrades in technology use, evaluate threats regarding the current information technology systems, and recommendations that could improve their ability to conduct business.…

    • 1317 Words
    • 6 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    Cmgt Week 4
    • 345 Words
    • 2 Pages

    Cmgt Week 4

    Read Ch. 8, “Improving Supply Chains and Strengthening Customer Relationships Using Enterprise Information Systems,” of Information Systems Today.…

    • 345 Words
    • 2 Pages
    Satisfactory Essays
    Read More

Related Topics