Effective Communication Skills

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Communication is the process of creating or sharing meaning in informal conversation, group interaction and public speaking. Communication is a systematic process in which people interact with and through symbols to create and interpret meanings. 6 elements of communication process

1. Participants
2. Message
3. Context
4. Channel
5. Noise
6. Feedback
1. The people involved in communication process
2 parties - sender n receiver
Sender - person who starts off the communication
- person who initiates communication
- person who forms and transmits msg
- source, encoder, speaker, communicator
Receiver - person who is listening to the communication
- person who interprets the msg
- listener, audience, decoder
2. The content of communication
- Verbal utterances (what is spoken), nonverbal behavior (body language or actions) and visual image (what can seen)
- Msg is created and received through
i) Meanings - thoughts in our minds and the interpretations we make ii) Symbols - words, sounds n actions represent specific ideas n feelings iii) Encoding - the process of creating the msg
iv) Form/organization - if the meaning is complex, we need to organize in certain form/order/structure 3. The setting in which communication occurs
a) Physical
b) Social
c) Historical
d) Psychological
e) Cultural

a) - includes the location, environmental conditions, distance between participants and time of the day
b) - the nature of the relationship between sender n receiver - change how they interact with different ppl
c) - the background provided by previous communication episodes d) - the moods n feelings & body language each person brings to the conversation
e) - value, attitudes, beliefs, family background, upbringing, lifestyle and rituals among ppl
4) The ways of how message is sent
Tools used to communicate
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