Effective Communication Skills
Communication is the process of creating or sharing meaning in informal conversation, group interaction and public speaking.
Communication is a systematic process in which people interact with and through symbols to create and interpret meanings.
6 elements of communication process
1. Participants
2. Message
3. Context
4. Channel
5. Noise
6. Feedback
1. The people involved in communication process
2 parties - sender n receiver
Sender - person who starts off the communication - person who initiates communication - person who forms and transmits msg - source, encoder, speaker, communicator
Receiver - person who is listening to the communication - person who interprets the msg - listener, audience, decoder
2. The content of communication - Verbal utterances (what is spoken), nonverbal behavior (body language or actions) and visual image (what can seen) - Msg is created and received through
i) Meanings - thoughts in our minds and the interpretations we make ii) Symbols - words, sounds n actions represent specific ideas n feelings iii) Encoding - the process of creating the msg iv) Form/organization - if the meaning is complex, we need to organize in certain form/order/structure
3. The setting in which communication occurs a) Physical b) Social c) Historical d) Psychological e) Cultural
a) - includes the location, environmental conditions, distance between participants and time of the day
b) - the nature of the relationship between sender n receiver - change how they interact with different ppl
c) - the background provided by previous communication episodes
d) - the moods n feelings & body language each person brings to the conversation e) - value, attitudes, beliefs, family background, upbringing, lifestyle and rituals among ppl 4) The ways of how message is sent Tools used to communicate
Communication is a systematic process in which people interact with and through symbols to create and interpret meanings.
6 elements of communication process
1. Participants
2. Message
3. Context
4. Channel
5. Noise
6. Feedback
1. The people involved in communication process
2 parties - sender n receiver
Sender - person who starts off the communication - person who initiates communication - person who forms and transmits msg - source, encoder, speaker, communicator
Receiver - person who is listening to the communication - person who interprets the msg - listener, audience, decoder
2. The content of communication - Verbal utterances (what is spoken), nonverbal behavior (body language or actions) and visual image (what can seen) - Msg is created and received through
i) Meanings - thoughts in our minds and the interpretations we make ii) Symbols - words, sounds n actions represent specific ideas n feelings iii) Encoding - the process of creating the msg iv) Form/organization - if the meaning is complex, we need to organize in certain form/order/structure
3. The setting in which communication occurs a) Physical b) Social c) Historical d) Psychological e) Cultural
a) - includes the location, environmental conditions, distance between participants and time of the day
b) - the nature of the relationship between sender n receiver - change how they interact with different ppl
c) - the background provided by previous communication episodes
d) - the moods n feelings & body language each person brings to the conversation e) - value, attitudes, beliefs, family background, upbringing, lifestyle and rituals among ppl 4) The ways of how message is sent Tools used to communicate