The growing demand for 21st century technology and on-line collaboration has challenged many organizations and companies to find ways to protect their employees and reduce work related injuries, directly place them at risk of safety and health violations. Today Musculoskeletal Disorder is one of the leading injuries, reported by employees working in call centers. The purpose of this report is to deliver educational means to Love Design employees on ergonomic awareness and risk factors associated with Musculoskeletal Disorders. In order to reduce the injuries that affect employees working in this environment we must introduce programs evaluation proposals that will educate employees on ergonomic principles, proper techniques, how to recognize, self-evaluate and control their personal workstations while decreasing the number of work related injuries.
Organizational setting - Love’s Design Call Centre
The Love Design call centre began operations in 2012 through Ash University, located in Iowa, Clinton the main function of this organization, to support and disseminate vital information to clientele around the world utilizing technology as means of communications through fax, e-mails telephones, computers, and chats. The objectives for Love’s Design, is delivering educational means to its employees on ergonomics awareness and risk factors associated with Musculoskeletal Disorder and injuries directly affecting employees working in call centre while decreasing injuries. Love Designs will provide sufficient techniques that will allow information disseminate on Musculoskeletal Disorder Awareness Training, for employees, by providing in house classes on proper techniques in workstations setup, online collaborations with ergonomics support team, and tutorials that will help individuals learn how to use self-evaluations checklist. In addition, support teams working for the Human Resource Departments will provide instruction to employees on preparations of claim forms, informational documents needed for submission on worker’s compensations claims. Key Objectives:
1. Analyze the main causes of Musculoskeletal Disorders
2. Interpret and modify worksite restructure to resolve safety needs of their environment 3. Understand ergonomic and the importance in safety and health related issues 4. Prepare and submit proper documents needed to submit claims forms 5. Understand their role in ergonomic safety and preventions 6. Utilize self-evaluations checklist to modify their needs in accordance with Occupational Safety and Health Administration (OSHA) and Love Designs policy and procedures. 7. Describe the concept and purpose of ergonomics
8. Describe the steps in establishing a ergonomic program Sector
Love Designs call centre is a private and profit organizations that provides its customers with direct and indirect submission of information, company provides customers interaction with company employees; provide vital information disseminated from companies on global scale. Provide 24 hours availability directly addressing customer’s comments, products invoices and directly intervene in company behalf by communication to customers, organization and other outside agencies on their behalf. Mission Statement
Love Design, is delivering educational means to its employees on ergonomics awareness and risk factors associated with musculoskeletal disorder and injuries directly affecting employees working in call centre. The mission is to reduce fatalities, and injures which directly affect employees work performance and safety issues. The company will continue to place high interest in educating employees on ergonomics awareness training of Musculoskeletal Disorders and causes of workplace injuries. Ensure continuous educational needs addressed on proper installations of workstations utilizing OSHA’s policy and procedures, teach employees proper work habits to prevent...
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