Dell Management and Leadership Paper

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Management and Leadership at Dell Computers
Tiffany Seda
November 8, 2010
Greg Flick

“Leadership and management are two opposing styles of employee supervision actively used within today’s business world” (Kumle & Kelly, 2006, Para. 1). The basic skills in leadership and management include problem solving, decision making, planning, meeting management, delegation, and communications; balancing these skills can differentiate between a successful management and leadership team. According to Dell (2010) “Since the first Dell PC was introduced in 1986, Dell has continued to shape the industry by breaking new ground and pioneering critical developments in home, small business and enterprise computing. Dell's research and development (R&D) efforts now span the globe, driven by some of the industry's foremost product designers and engineers. At the core of Dell's innovation approach, however, remains an unwavering commitment to deliver new and better solutions that directly address customer needs” (Innovation Approach, para.1 ) The basic skills of leaders and managers within a corporation include leading the company in a positive direction. At Dell computers serving customers is the core of the leadership and management styles. Dell computers leaders play roles and responsibilities to maintain a healthy organizational culture. Globally across borders Dell computers encourages a collective effort to remain successful in many countries. Strategies for guidelines used in Dell’s corporation are to create and maintain a healthy organizational culture. Management and leadership are responsible for establishing systems, which continue to make Dell computers a successful organization.

Dell computers focus is on investing in their employees as both leaders and managers to learn and excel as the next generation of Dell. In combining both management and leadership skills at Dell computers, the company has promoted mentoring connections such as web-based tools to assist in the mentoring of their managers and leaders. The leaders at Dell take an approach to provide guidance and tools to assist in employees thriving at their duties. The direction and success of Dell’s business strategy requires the solicited input from its leaders and employees worldwide to create strong networks internally and externally (Dell, 2010). For Dell computers to differentiate between managers and leaders Dell has launched manager core programs, to improve on management’s focus to lead and to combine capabilities of both management and leadership to produce and maintain a successful company. Supervision is a major aspect of managing and leading at Dell computers, putting the product out correct the first time makes their success. The roles and responsibilities of leaders and managers are highly unique to the role of supervision and highly critical to the success of the organization at Dell, especially in the light of a product line for a computer. The topic of staffing and supervision is also an addressing issue at many of Dell’s leadership and managment training modules and meetings; just as the investment is made in the product Dell holds the same valuable investment in its people.

In creating a healthy organizational culture for leaders and managers Dell computers has adopted a few unique ways of maintaining the culture. The mentoring programs Dell computers created is building a culture between managers and leaders with the goal of professional and personal development of all of the employees of the corporation. Mentors become trusted advisers and role models for a company and using experienced people who have "been there" and "done that” is important as well for Dell. Uniquely mixing the staff with experienced individuals and those who may share new and fresh ideas and perspectives for the company is...
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